LIARS & CHEATS
Made a verbal agreement to guarantee refund in the times of the pandemic but did not honour their word. Absolutely disgusting, dishonest, and immoral.
Reply from Alpenchalets Touristik GmbH - alpenchalets.net
Dear Minesh,
thank you. You live in Switzerland, the 02 DEC 2020 (in times of the pandemic) you'd rented a chalet with us in Switzerland for the week of 26 DEC 2020. Then you decided just four days before arrival to cancel your firm booking. At this time, for Swiss residents it was no problem to travel in Switzerland: the ski resort was open, the accomodation was open and prepared for your stay, the ski area including ski lifts were open. No verbal agreement was made. As a goodwill gesture we reduced the cancellation fee to only 10% (instead of 90% written in the terms you'd accepted). We can assure, that we take for serious all clients concerns and we try to do our best to find suitable solutions. We're sorry, if you're not happy with the courtesy regulation, that made you economize 80% of the contractual cancellation fees.
Kind regards
Michael
Alpenchalets customer service