I purchased the Aqua Pure device in…Dec. 2024. I actually purchased three, two were gifts to relatives.
I purchased the Aqua Pure device in Dec. 2024 and used it several times weekly, charging it as needed. Always found charging the unit a challenge; connecting the charging chord in just the right place to make a solid connection. By June 2024, was having little success charging the device. I contacted Aqua Pure, they sent a new charging cable (August 2025). Unfortunately the new chord has not resolved the problem and requires 18 hours to charge the device, it does not fully charge and when in use, operates for less than one minute. Love the concept, but the device has not been worth the cost, per my experience. Would like to know if other users have had the same results? Perhaps I received a bad device. Now out of the years warranty, so I would not purchase again and cannot recommend it to others..
Reply from Aquapure
Thank you for taking the time to share your experience with the AquaPure, Joseph. We genuinely appreciate your feedback and are sorry to hear about the challenges you've encountered with charging and the device's performance.
Unfortunately, we are unable to locate your purchase in our system. To assist you further, we kindly ask that you send us an email at hello@aquapure.co. This will allow us to investigate your case more thoroughly and explore potential solutions for you.
We understand how disappointing it can be when a product does not meet expectations, and we want to ensure that we address your concerns effectively. Thank you for your understanding, and we look forward to hearing from you soon.