Auto1 Group-severe breach of contract terms, broken deadlines, and B2B financial damage
We are writing to expose a severe breach of contractual terms and lack of professional accountability by AUTO1.
Our company purchased a vehicle on the AUTO1 platform on June 24th, 2026. The full payment (vehicle price and all administrative fees) was successfully processed on June 26th, 2026. According to AUTO1’s strict wholesale trade terms, the platform commits to delivering the vehicle's original documentation within a maximum of 10 days.
Today is July 20th. It has been over 20 days—double the legal timeframe agreed upon—and AUTO1 has completely failed to provide the documentation or any reliable solution.
This operational failure caused direct commercial damages to our business:
1. Lost Transport Slot: Due to the missing documents and delayed vehicle release, we lost a pre-booked transport slot from Belgium to Portugal.
2. Lost End-Client: The extreme delay and lack of transparency forced our end-client to cancel their order and walk away from the deal. The vehicle no longer holds any commercial value to us.
Despite this, AUTO1 support sent an automated template reply, shifting the blame to public authorities and unacceptably demanding that we physically accept the vehicle first before opening a claim on their portal. Their system is flawed, as it technically prevents buyers from claiming delivery delays until after the car is dropped off.
My company has extensive experience in international B2B vehicle acquisition. We will not accept the delivery of this vehicle. We formally demand the immediate cancellation of this transaction due to AUTO1's breach of contract, and a full refund of our retained capital.
Please be advised that our legal department is currently preparing to initiate an injunction and legal proceedings to recover our capital, alongside full compensation for commercial losses and damages, should this matter not be resolved immediately.
Order: TJ34188