Chris Wood

EDIT…. It is now day 9

Customer support does not reply to messages through the app! They say 1 business day and now it is day 3!

Worst company ever to deal with, they never take complaints for poor service and staff are not held accountable for swearing at the customer

I ordered a pair of prescription glasses that arrived bent.
I have tried to contact Oakley for over a month with their staff swear at me when they thought they had muted me.
Speaking to a manager regarding complaints is impossible.
you have just lost a client of over 30 years.

Dismal, pathetic and useless - NEVER AGAIN!!

Scam artists!
Do not place an order with this company, you will be lucky to receive your item. I have emailed on numerous occasions and only received 1 response to date.

The social media links that they have on their website do not belong to them either.

BE WARNED!!

Ze zullen niet de negatieve beoordelingen op hun website. Onsamenhangend met de kwaliteit van het mes dat ik van hen kocht

- Poor customer service
- Poor bicycle quality for the price point
- Unhelpful and rude customer facing staff

When I queried the delivery date for a new S3 and wasn't happy waiting till the start of winter I was told that vanmoof clearly isn't the bike for me and that I clearly can't afford 1.

I bought my son the S2 this year and he has had endless issues. When it goes in for repairs, they only repair part of the problem which means frequent visits to get the remaining issues resolved.

Don't bother sending an email as you will wait an eternity for a response and phoning is not much better as you will wait minimum 25 minutes for to speak to someone and you are ALWAYS the 5th rider in the queue, never more, never less.

Marketing department are clearly employed on the basis of having no experience.

I have now purchased a competitor bicycle and the customer service & bicycle quality difference is incomparable.

Based on my experience I would give minus 5 as a rating if I could

IN ADDITION

My son has now received his 3rd S3 as the previous 2 had endless issues.

They tried to pull a fast 1 on him until he explained their very own terms and conditions to them.