Fabrizio Biscardi

I needed spare wheels for my luggage. I filled the form, and I was contacted shortly after by Lucy. I received my wheels a few days later. In the meantime, Katie emailed me confirming that the wheels were being dispatched.
Easy to replace, very good customer service

A month and 2 days today with no internet.
Customer service that promises to call you back and then disappear (last time yesterday).
Then they comment under you review that they will get in touch soon.
A joke!

Spoiler: no one contacted me

It has been more than a month since I reported to my provider, Talk Talk, that I had no internet. A few engineers came and nothing has been solved. The communication between openereach and the provider is terrible. From the 25th of April I still have no internet

I have been with no internet since 25/04. I sent email to CEO with no answer, opened a formal complaint, asked for a deadlock letter and again no one answered. 2 more weeks and I will go to the ombudsman. In 2026 this is a joke! Terrible customer service

Speed and prices are good but customer service is terrible. We have no WiFi since 25/04. Every day I have to contact them to know the status of my case. They never call you back even if they promise to and the issue is still ongoing.

The guy who fitted our fibre was very polite and helpful

I have ordered a bouquet from UK to be delivered in Italy. I have picked the GIRASOLI One.. there was only one sunflower and the other flowers were dead. Not what I was expecting when I paid £30+ delivery for a total of £50. I have emailed them, attaching picture but no answer. I will never use them again!

Ho ordinato dei fiori dal Regno Unito da consegnare in Italia. Ho scelto il bouquet GIRASOLI. Di girasole ce ne era solo uno, mentre gli altri, soprattutto gerbere, erano già appassite.
Sicuramente non quello che mi sarei aspettato dopo aver pagato un totale di 50£, inclusa la consegna.
Ho inviato tramite mail la mia lamentela, allegando foto e non ho ricevuto alcuna risposta. Da evitare assolutamente!

Quick delivery, items as description. I will use it again

The shirt was beautiful and the delivery extra quick!

Marco S. è stato molto gentile e disponibile, dandomi ottime idee su quale prodotto fosse più adatto per le mie esigenze.

It`s been a nightmare for 5 days. I bought one of their pay as you go data sim card. Used it for a month, awful speed but better than nothing as I couldn`t set up a broadband at home. After a month I`ve top it up again to buy another add on and it stopped working. No internet signal at all. I`ve tried to chat to one of their indian customer service. I`ve spent hours chatting to them because they couldn`t find my number on their system. I gave up after 2 days because I was sick of people telling me that my sim card was new and needed 2 hours to be active (i`ve been used it for a month!!!!) I`ve complained on 3 facebook page and they told me that as it was a Supercharged sim only a special team (rebus) could see it on the system. I don`t understand how it is possibile that for 2 days no one told me that while we were chatting. After more hours waiting they told me to order a replacement sim and they reassured me that I would have receveid my sim card the next day. Today it`s the 5th day with no sim card. I`ve spent 5 hours yesterday, and 3 this morning trying to sort this out. I couldn`t raise a complaint because that is impossible. If I chat to the Rebus team they say that they don`t deal with complaints, if I chat to the normal customer service they say that my sim doesn`t exist in their system.
I had to spend 5 pounds on my contract sim to buy an addon to have internet and be able to speak to my family the day of my birthday because of that. Plus I had to buy another sim card from another provider spending 20 more pounds. No apologies from 3, no refund. Nothing.
Next week we are changing provider and moving mine and my wife`s contract to Virgin mobile after I`ve been a 3 customer for 6 years and my wife nearly 2.
That`s been a nightmare and I will never forget that.
stay away from 3!

This company is just a joke. They are been just taking a p*ss for over a month now. I`ve placed an order 5 times for an home broadband. It has been cancelled 5 times with no even a notification email because there was a problem with my address. Every time I`ve asked for help they said that they were going to solve the problem. Last time 2 days ago, I`ve been told to wait for a call to check my details. No calls receveid. I`ve asked what was going on and apparently my order doesn`t even exists!I`ve spent 5 hours chatting to them 2 days ago for nothing! stay away from them! they have no clue what they are doing. NEVER AGAIN VODAFONE!