Joe

Good products, quite fast shipping and very easy to use app.

I have purchased twice on separate occasions and very happy with both experiences. Easy to order online, fast shipment from IT to CH and products arrive in excellent condition. Thanks alot.

Ordering process online was simple and clear. Sufficient email updates on order/delivery status. Shipment super fast. The promised free gift was included. What else can I ask for??? Thank you guys.

Easy to use, navigate, order and pay. Shipment is fast. A very good experience shopping online with G-Star.

END shipped me a wrong item that I did not order, meaning they did not ship me the correct one that I ordered. I contacted them and they wanted me to send back the wrong item before they will even start checking if the item I ordered is still available. Huh??? You guys screwed up, right???

Yeah, they provided a free return shipping label but that was it. I gotta buy a box (to secure the wrong item to be returned) on my cost, right? I also paid for the customs import tax when the shipment was sent to me and there is no refund from customs, so this is already on my cost.

When I did not reply back to the customer service on the returns topic in 1 day, they immediately closed my case the next day.

What I would have love to hear from END is as follow: (1) We will ship you the correct item ASAP. (2) Please return the wrong item and we will reimburse the customs import tax, the box and the returns shipping.

Furthermore, my order isn't small. I ordered 6 items for a total of €370.83. Yeah, it isn't thousands of EUR but I think it is big enough to be quite an important customer.

I did plan to be a repeat customer because your T-shirts selection is truly diverse but with this horrible experience in my first order, I don't think I'm giving my money to you guys again in future.

Very prompt response. Good service. Trustworthy.