MR MALCOLM GORTON

I brought a water pump and found parts necessary to use it not included or missing, no indication was given about this in the blurb.

I contacted the company but have had no response to a simple question, VERY disappointed, I expected more from a German company.

Got a product I can’t use and no communication from the company.

Initial service was great, but since we paid for the mattress it’s been very poor. Mattress was not delivered when it said it would be, and since then have had zero customer service from FV. Despite leaving numerous voice mails, promises of return calls I have received nothing. We have visited the store and asked for updates, left messages for the store manager to call us, no one can or will tell us when the mattress will be delivered or where and the phone number for the delivery company does not work. Feel totally abandoned by FV on this and certainly not in the mood to commend them, as we are having to sleep on camping mats since they let us down.

It was a seemless process, delivered on time in the right place, and the products were protected....and good value too!

you said you delivered my parcel, you didnt and its hard to contact you to find out where it is, I was in all day, partly waiting for the parcel - what a waste!

It was all a very simple process, however a few mins to show around the features of the car would have been helpful.

Prompt, professional and very friendly service. Will definitely choose them again.

Great vechicle, clean and modern, friendly staff. Although I experienced some issues with the van the support was great and the AA turned up within an hour.

Good looking product an range of colours and sizes, still waiting to try them.

Were very helpful in sorting my order, took a lot of the legwork away from me.

Issue was dealt with relatively simply, and the returns process made easyl... Thanks

So far it has been a painless easy experience...:D

DO NOT GO NEAR THIS COMPANY PLEASE READ THE MANY NEGATIVE REVIEWS ON TRUST PILOT ABOUT THIS COMPANY,

This is my experience.

They are good at selling you stuff, however even then it turned up a month late, didn't work, and 3 months later still waiting for our refund, they know and admit they owe us a refund. Customer service is the worst I have experienced they put excuse after excuse after excuse not to respond to calls and emails or pay. This company with their behaviour have caused so much stress to my partner. We are at the last straw and now getting advice off the consumer ombudsman and will be taking them to court. Once again from our experience - DO NOT GO NEAR THIS COMPANY

Thank you for your response however it follows the same route as all the others, spend nearly an hour to get through to an operative who then says he will have to pass it on to someone else, same mantra each time. We have been very open and given you every opportunity to resolve this and been transparent about our intended actions. If you are sincere in your response, you will pick up the phone, apologise to my partner and immediately refund her.
I am not wasting yet another hour of my life to get my call answered for no action to be taken.

Latest reply from Quick Mobile

Good afternoon,

We are really sorry for the inconvenience caused.

We are fully aware of the negative reviews we receive, and today our finance department notified that your refund will be seen in your bank account on 5.3.19.

Kind Regards
Benas
Quick Mobile Fix

Response to Quick Mobile Fix...24.2.2019
Response as predicted, a customer service department which is meant to represent the customer, totally powerless and pass responsibility to another department who do nothing. I am sorry but we have heard this many times before, we have been waiting months now and been fobbed off by this response for too long, we are proceeding with our route through the courts as advised and seeking compensation. As i have stated before, Tess has been waiting months for this refund, as from the complaints on this site so have many others. Your agreement states "to pay the refund within 14 days of returning the item, which was 27/11/2018, this latest promise to repay is yet another further 9 days and we have no confidence you will do so. If, as a company you valued your customers and the concept of customer service you could refund the money immediately, we live in a digital age, I can pay someone in 5 seconds. Your response is hollow without action. AS I SAID PREVIOUSLY CUSTOMERS STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR MONEY AND SANITY.

I will update this site as this dispute goes on.

Good product, however the website did not allow me to put an alternative delivery address - as it wasn't working. So I specifically asked in the notes box to deliver the product to my work address, instead if was delivered to my home address where nobody was there to receive it. As I needed the product early I had to book an afternoon off work to go and pick the parcel up.