Misleading information and bad customer service
We ordered a wine cooler to replace our existing one (the exact same model). Before placing the order, we called twice to ask whether the handle needed to be added separately. The employee confirmed it comes with a standard handle unless you want a different color. Based on that, we went ahead with the order and paid for professional installation.
The appliance arrived without a handle. The installation mechanic refused to transfer the handle from our old unit, and when we contacted customer service to resolve the issue, our messages have been ignored.
To make matters worse, there is no option to add a handle during the online ordering process, so there was no way for us to catch this ourselves. The entire experience has been frustrating and unacceptable.
Reply from Dmdk
Dear Gianna,
We are sorry to hear about your experience and apologize for the inconvenience. If you still need assistance from our service department, please send an email to info@dmdk.nl with your order number so we can look into the matter for you.
Thank you in advance, Team dmdk.