Sally Barnes

Awful service. Ordered trainers, was told they were shipped and then had a notification to say the order was cancelled. I now have to wait another two weeks for the refund. A full month wasted.

Absolutely terrible customer service. I ordered a wetsuit online. Yodel delivered it once and then pretended it had delivered it three times. When I went to the depot they had 'lost my parcel' and said they would reorder it. They then found the parcel and sent it back! In the meantime I had to contact wiggle twice before any response was made. Then I was told the wetsuit would be refunded which is not what I wanted. I was then told after complaining that my wet suit was now ordered. Then when it hadn't arrived I contacted them again, twice before any contact was made. Only to be told that my wet suit size was out of stock and that I should keep an eye out for when it was back in stock. Added to this it says on my account that they have successfully delivered it!! terrible customer service throughout with zero effort made to contact me about the order. I will never use them again.