Purchased not cheap swiss-sense bed and…
Purchased not cheap swiss-sense bed and matrassen. After 16weeks wait time, the bed came with one board being in different color. Submitted a claim and since then I geard nothing, no email, no response, no apology. When I try to call customer service and asked what can they do, I was told that they will order new piece maybe in a week, after some manager approval and that it will take 14-16 weeks. All that, while not a sjngle “sorry”. I was told that it is what it is. At this moment I will try to go to store and try to return the order, and order somewhere where the customer service is not a service from hell. So much support when you pay 4k for a bed. Avoid
Reply from Swiss Sense
Good afternoon Katarina,
Thank you very much for sharing your experience.
We are sorry to hear that you are not satisfied with our service, and we sincerely apologize that the bed was delivered in the wrong colour.
We have immediately ordered the correct one for you, and my colleague has informed you by email about the delivery time. We kindly refer you to that email for further details.
If you have any additional questions, please let us know.
Kind regards,
Sophie from Swiss Sense