Sorin Ungureanu

Hello,

I’m very sorry to hear about the issues you’ve encountered with your order and the return process. I completely understand your frustration, especially when you’ve received the wrong product and are being asked to cover the return shipping costs, despite the mistake on our part.

Please rest assured that we do not intend to make the return process difficult or unfair for our customers. I will personally look into your case and make sure that the return procedure is handled correctly and that you are not charged for the return.

Additionally, I apologize for the way your email was handled. The tone of our communications should always be respectful and professional, and I will ensure that this is addressed internally. . Sportivement.
L’équipe Private Sport Shop

Hi Sorin,

Thank you so much for the kind words and the 5 stars! It means a lot to us.
We do our best in order to provide the best customer service and we are happy to hear that we have accomplished that with you.
It is great to hear we were able to help you find what you were looking for and we are always happy to share our knowledge, in order to make sure that you will get the right product for your needs :)

Kind regards,
DaCapo Audio

That doesn't sound like a very good experience. We are sorry. We can usually do that better. We apologize for the inconvenience and frustration this has caused.

Hi Sorin,

we would like to find out what excactly went wrong with your delivery, therefore we kindly ask you to send us an mail with the subject "Trustpilot". Please submit us an e-mail adress or a differet identifier (e.g. custumer number). Right after, our collegues will get in contact with you and try to solve the situation in a customer friendly way.

Kind regards, Lukas, member of the eismann service team