Robert Ellis

In my opinion, a touch greedy and unfair especially when compared to others in the same segment. I neglected to turn off auto renew, immediately approached them the same day to request a nullification of the renewal, and they wouldn’t consider it, even though I have not used any resources and have no future need for the services. Very poor customer service in my view and I would advise consumers to vote with their feet.

UPDATE 31/7:
Advise you Avoid, avoid, avoid!

The quality of the resources is fine, but the customer service is awful. Every subscription-based digital services company I have worked with (both through my employment in IT, and in my personal life) has taken a reasonably flexible approach to cancellations when approached courteously and on the basis of a fair case. This company is the exception: if you're the wrong side of their T&Cs, they will not move an iota to help you. So if you value a reasonable, humane approach to customer service, then you need to steer clear of these guys and look elsewhere, which is exactly what I will be doing. There are plenty of competitor options. The worse thing - and in my eyes this is particularly unforgiveable - is the way they insult your intelligence by claiming that they cannot help because they need "to ensure fairness for all of our customers". This line of reasoning makes absolutely no sense in any way, certainly in my case (I am publishing my correspondence in full below, decide for yourselves), and it is so obvious that this is cover for plain short-sighted greediness. I would have preferred they just said "we'd rather keep your money" like the likes of RyanAir do: it may be distasteful but at least it is honest, rather than condescending nonsense.

"Good afternoon Robert.
Thank you for your patience here whilst our management team have reviewed your case.
I can see my colleague outlined our company policy to you on chat, regarding monthly subscription cancellations.
I reviewed your account and confirmed that you signed up for our month-month iStock subscription. We clearly state that auto-renewal will need to be turned off if you do not wish to rollover to another month. This information is presented upfront at checkout and requires users to click "I agree" to the iStock Agreement Terms to complete the purchase. You are making the ultimate decision by taking this action. This is standard industry practice. You can review our terms/policy again here if you wish - (redacted link)

Although I understand this is very disappointing for you, the correct policy was the one which was outlined to you on live chat. The management team here do stand firm on our polies and we make no exceptions to ensure fairness for all of our customers.

We have resolved this by turning off auto-renewal for you now, so that you are not rolled into another month and you have until 25/08/2025 to use your remaining downloads on the account. There will be no future payments.

We have dealt with this issue fairly and in accordance with our terms and conditions and make no exceptions to our cancellation policy. Our adherence to these policies ensures fairness and consistency for all iStock users. We consider this matter to be resolved."

Nick P visited me today to collect an AUDI I'd sold to Anchor Cars through an online broker. Nick was punctual, courteous and friendly, and took the time to carefully explain to my wife and I the process of the collection and sale, which was much appreciated. Nick looked over the car, completed some paperwork and ensured that the sale money was in my account before he left. Overall my wife and I were really impressed with the simplicity, efficiency, clarity, and professionalism of Nick's visit, and on that basis we are happy to endorse Anchor Cars as excellent people to deal business with.

Despite numerous calls and attempts to escalate with YGP, we have had no feedback or communication, and no appointment for re-connection of our gas supply has materialised.
We need gas for hot water. As a salon business, we must have this and we cannot function without it.
There appears to be no sense of urgency on the part of YGP towards a resolution.
We have had literally no feedback at all, and no communications, and we have no ETA for the restoration of our service. We find it very hard to understand why this cannot be escalated and resolved. No wonder there is low economic growth in the UK, if straightforward utilities are difficult and slow to arrange.

Placed an order this evening and the checkout process was really easy. So far, our experience has been really positive, and when we spoke to a customer service rep by phone, she was really helpful and friendly.

Don't buy Blend Jet if you expect a company to stand behind their product. Find an alternative.

Following their product recall, we destroyed our unit. Blend Jet have failed to supply a replacement unit as promised, and refuse to commit to an ETA for shipping a replacement.

We are fobbed off by emails saying a replacement unit will ship "soon" but nothing changes. A request refund is refused. They simply don't care about their customers, so only buy if you are expecting nothing in terms of customer service.

Fantastically annoyingly BlendJet are very keen to remind us that they are selling new units with their regular promotional emails!

We have been waiting _Months_ for a replacement. Terrible, terrible customer service.

___

1 Jun: "Hi Robert,

Thank you for reaching out and we apologize for the delay.

We experienced some unforeseen issues in our supply chain, however replacement base kits have started shipping out in early March. We are working to try to get the replacement base kit out to you but we are unable to provide you with a timeframe on when it will be delivered. The recall has impacted us hard and as a small company we are doing our best to get through it and focus on getting these base kits out.

We greatly appreciate your patience and understanding.
Warmly,
Amanda"

———
UPDATE:

Kindly note that the BlendJet response below is almost certainly a template canned response they dish out to all involved in the recall. However it does not appear to reflect the material position they adopt when talking directly to their customers.

In the canned response BlendJet say: “ If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending.”

But in their emails to me they say: “
I understand your frustration and wanting to speak to my supervisor but these policies are very firm and we will not be able to provide you with a refund or upgrade. Recall kits will ship soon and you will receive an email confirmation with the tracking information”

So, one message in public, a different message in private, it would seem!

Martin changed my lock on my front door today. He was done in no time. Very tidy and professional all round. Very happy and will use again.