Scott Grindrod

United Kingdom

Reviews

Review of Storebaelt

Rated 1 out of 5 stars

Theft by ransom

What an absolute disgrace this customer service is! They ultimately held me to ransom on the bridge to steal from me, claiming my payment never went through and I had to pay again to cross the bridge. I can see this is not the first time this has happened. Customer Service is non existent. All that is left now is to start criminal proceedings. Maybe then they will stop this act of theft by ransom! They obviously keep getting away with it

21 June 2024
Unprompted review

Reply from Storebaelt

Hello Scott

Thank you for the review.

We are sorry to hear you had a bad experience at the bridge.

If you have been charged the wrong amount for a crossing, we encourage you to fill out a form on our website:
https://storebaelt.dk/en/help/prices-and-discounts/what-do-i-do-if-i-ve-been-charged-the-wrong-amount/

We are thankful for your feedback and will make sure to incorporate it in our ongoing quality assurance and improvement.

We wish you a nice summer!

Best regards
Astrid, A/S Storebælt

Review of Bamboo

Rated 1 out of 5 stars

Avoid at all costs

I have had nothing but trouble with this company. They where trying to charge me over £3000 on a loan that only had a balance of £150 to settle. Once settled, they are still attempting to take payments, but not from me, from my guarantor. They have now received adverse points on their credit rating for payments not received, on a loan that is settled! This company is a disgrace. Go elsewhere

10 January 2017
Unprompted review

Reply from Bamboo

Dear Mr Scott,

Thank you for taking the time to review Bamboo.
 It’s very important to us to make sure that our customers are happy with the service we deliver. We're sorry to hear you weren’t satisfied with our service.

We are looking into this and will be in touch very shortly to get this sorted out.


Kind regards,



Bamboo.