Wille

When I saw the GLS car arrive, I left my house to meet him. By the time I reached my gateway I saw the deliveryman come out of the house opposite ours, jump into his car and drive away. I then got a notice that delivery had been unsuccessful and the parcel had been dropped off at a store, situated a 20 minute walk from my house. That is 40 minutes in total to pick it up. When contacting GLS they said it was too late to do anything about it. No apologies, no trying to make up for the mistake. Would delivering to the right house be too much to ask from this company?

Upon booking the payment did not go through. I tried again, same result. Checked my mailbox, no tickets. I then went back to the home page and booked again. This time the payment went through. Only, the next day I discovered that I had been charged twice for my ticket. Checked my mailbox and found two tickets in the spam. Contacting Reelax they took no responsibility for the double payment related to a bug on their site.

This was written after their initial answer where they informed me that they would not be able to give me a refund because they had already paid the seller. However a few days later I received a new email where they told me they would give me a refund after all. Which was very correct on their part. And very much appreciated. Trust is back!

With all fairness, after I had difficulties getting through on their client service number and after writing a number of mails, they did call me. A nice & helpful man promised me to take care of my problem which was related to insurance and promised that I would hear from their partner within seven days. So far so good. A few weeks later and no answer I sent a couple of emails to ask why I still hadn't been paid back. At this point no one, not even the automatic email, bothered to answer. I am by now inexistant. This is such a small matter to take care of that I do not understand that Opodo prefers to loose a customer than sorting it out. Especially when everything else is in order.