GB

Good website and lots of helpful advice/reviews. Ordering was straightforward and delivery was swift. Would certainly use again.

My daughters have used this company in the past to send me flowers on special occasions. I received another bunch today to cheer me up after an operation. Every bunch I have received from them has been poor quality, barely lasting a day.

Today’s bunch were particularly bad with broken and rotten stems and petals falling off their stems. I didn’t complain in the past because they were a gift and I didn’t want to upset my daughters. But enough is enough. It is not just a one off occurrence from Appleyard Flowers. No phone number of course for customer services.

Update: Following this unfavourable review Appleyard contacted me and provided a full refund to the person who ordered the flowers and a replacement bouquet.

The booking process is excellent. Very clear. The dynamic pricing is also clear so it helps if you have some flexibility on dates. Good communication via email and SMS. Easy to track driver's progress. Care taken over items, even a special bag to protect the mattress. Would definitely use again.

The delivery team and delivery itself were fine and within the advised timeframe. However the automated ChatBot system used for communicating with this company (to change the delivery time) was shocking. It's all very well introducing AI to a delivery process but it actually needs to be able to respond to customer needs. We asked if the delivery time could be moved, as we were not going to be at home. The Chat Bot immediately replies telling you "we have your message" that they will respond shortly. Then fairly soon after you get a message "unfortunately, as we haven't hear anything from you yet, I will be closing this chat now." And on it goes, round and round. Really need to address this as it is extraordinarily frustrating and time consuming.

Update
The company phoned a few days after I provided this review to explain that they had taken steps to avoid such IT/Chat Bot issues in future. Good that they took it seriously - I sincerely hope they have resolved these communication issues for the future.

Bespoke covers for outdoor furniture fit perfectly. It took several exchanges to get the measurements and shape just right. The drawings they send are really helpful. I praise the company for going the extra mile in making absolutely sure the covers would fit .... which they do. Great quality. Now we can store our garden furniture outside during the winter rather than taking up valuable space in the garage.

This is just a fabulous service. So efficient from the ease of ordering on the app to delivery to the front door. And the milk (and other farm produce) is top quality. The milk in particular tastes so much better than 'thin' supermarket milk. Recyclable glass bottles is just a plus. No more plastic milk bottles to recycle and fill the bins. Lots of other lovely dairy and farm produce to choose from. Hope it's helping lots of local farmers.

We ordered a lovely standard lamp from the Online Lighting Store, based in Northern Ireland. No complaints about the lamp. Made in China and imported from the EU. Therefore took a while to arrive. Came with an EU plug and no adapter. Phoned them - they sent one. A tiny item around 5cm square came in a HUGE rectangular double lined cardboard box approximately 75cm long and 50cm deep with additional cardboard inserts. Wrapped in oceans of bubble wrap. Absolutely crazy. Then we had to dispose of the these two huge cardboard boxes and all the packaging. Unnecessary shipping cost and ridiculously excessive packaging for no reason. Not sure I'd buy from these people again. The same range of lights is available from other UK distributors.

Had a problem with Roam Wild bird feeder after just a couple of months. Sent me a new part and so far so good. Great customer service. Very efficient. Thank you.

Excellent and thoughtful customer service. In difficult circumstances, Go Walkabout were very helpful and responded quickly to our needs. Would definitely recommend. Purchasing the original insurance from them online was also very efficient and straightforward.

I have had a Creation MasterCard for several years. All goes fine until you have to phone them. And you have to phone them if your card is refused, which it often and for no obvious reason. They don't have any app or SMS service to allow you to approve the declined payment. I've had to phone them multiple times, often from abroad. Waits of up to an hour are commonplace (I usually hang up at this point). Emails take over 5 days to get any kind of response and that advice is usually "go online"! Absolutely appalling customer service. I have an Amex, Barclaycard and Revolut card - all of which have infinitely better Customer Service facilities than the Creation card. I'm currently holding on the phone to cancel my card. That's how bad it is. I don't trust them to carry out this final action efficiently or effectively either.

And an update on this issue. A lady called Nadia from Creation called me yesterday to discuss the problem. I was unable to take the call at that point. I duly called the provided number from my voicemail today. First automated question. What is your card number? Couldn't enter this as I have destroyed the card because I have now cancelled the card. And obviously they know this. No alternative option given, so had to end the call ... and they are the ones who want to speak to me. You couldn't make this stuff up. Please please think twice about Creation if you value Customer Service.

And yet another update ... in order to try and find a way to retrieve my card number so that I can get past the first hurdle to speak to "Nadia" from Customer Services, I logged on to my Creation account. The message in red stated that "Your account has restricted functionality." Understandable, as I have cancelled my card. A phone number is provided to contact Creation about this. Guess what .... "This number is no longer in use."

Same experience as everyone else recently. Placed order. Nothing arrives. No answer to emails, phone calls or "chat agent". Have contacted credit card company to get refund/investigate company. Next step is to report them to the pharmaceutical and medical regulators.

Very straightforward to order online. They even double checked the prescription with me first as it's a bit unusual. Lenses arrived very promptly. Prices comparable with high street opticians. All in all an excellent service. Would use again.

I rarely have to contact Customer Service but when I do they are all very polite, charming and efficient.

Never disappointed. A great range of products. Usually the best prices and very reliable delivery.

Hive helps us control our heating, and lights when we are away. We have now added an internal camera for added security. All works really well with the app. Not sure what we would do without it

Good range of products - outdoor security lights in this case. Order process and delivery super efficient. Would definitely use again.

Delivered as promised. Good pricing. Would definitely use again.

Whole process was smooth and straightforward. I was paid what I was expecting very promptly. Would definitely use them again. You

Excellent. Did what they said they would do. Painless, fast and efficient. Would definitely use them again.