Mr Manjot Johal

I booked two excursions through Viator during my trip to Tenerife. The first was a whale-watching excursion, and unfortunately, there was an issue with the booking. When we arrived at the meeting point and found the boat, we were told that our names were not on the passenger list. The captain checked everything and confirmed that we were not listed.

I contacted Viator immediately while we were there, and they spoke directly with the captain. We were advised to pay for the excursion directly and were told that Viator would refund us. Thankfully, we were still able to enjoy the boat trip, but the situation was quite stressful and certainly not the start to the excursion we had expected.

The second excursion was parasailing, and thankfully, everything went smoothly. It was well organised and we had a really enjoyable experience.

Overall, while we had a great time on both activities, the booking issue with the whale-watching excursion was disappointing and caused unnecessary stress. I hope Viator can improve its booking and communication process to prevent this happening to other customers.

Nice, friendly and professional.

Does not always give cashback even if I used a referral website within 5 minutes. Works best in Chrome browser. Does not work well with Firefox or Brave Browser.

Missed out on cashback from Expedia worth about £150, claim process takes a very long time.

Good, fast response team. Ben is awesome.

Good invoicing method, clear quotations.

Provide professional boiler replacement service and clear all gunge from radiators.

The flowers looked half dead when received. After some food and water they bloomed a little better but lacked the wow factor.

Good prompt service on the phone. I got an immediate appointment.

I did not have to wait in a phone queue.

Service was good. Got what I wanted. Delivery was about 3 days.
I do prefer Amazon prime delivery but Novatech did have the better price.

The service and mattress I am happy with.

The delivery guys were a bit odd in that I answered the door and started shoving the mattress through teh hallway before I could say hello and where I want the mattress to be placed.

Other than that all good.

Manj