Bad experience with AXA
I just cancelled all house insurance contracts with AXA after two years. The company is very bad. More than six months of emails to repair a small damage in my house without a reply. Please do not consider it at all for any insurance service. My house in 38165 Lehre.
Update after AXA reply:
this is my case without action for six months.
Schadennummer
I wrote it here to confirm my case. No response at all for six months. I pay 1000 euro for three insurances and finally AXA does not respect their customers.
Reply from AXA Deutschland
Update 27.11.2024
Thank you for your email.
We will deal with it immediately and the department will get back to you as soon as possible.
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Update from 27.11.2024
We would like to ask you to send us the required information by e-mail (kundendialog@axa.de). Only then will we be able to process your request. You should remove the damage number from your public evaluation, as it allows conclusions to be drawn about you.
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Hello Ismail,
thank you for your feedback. We are sorry to hear that you have had such a negative experience with our service. Such a delay in claims processing is by no means up to our standards and we understand how frustrating this must be for you.
We apologize for the long wait times and lack of communication. We take your feedback very seriously and will review the case internally to find out exactly what went wrong and ensure that such situations are avoided in the future.
We would like to apologize for the inconvenience caused and hope that we can possibly find a solution. If you have any further questions, please do not hesitate to contact us at kundendialog@axa.de.
Please send us an e-mail with the claim number, your user name used here and your address.
Best regards,
Yours AXA- Feedback Team