Worst roadside assistance, and a stain on BMW
Terrible service, given it is the backbone for many auto brands, and in this case BMW, a luxury car brand. Tow truck took over 2 hours while my daughter was sitting I the car with me, they continued to dispatch trucks way out of my area because they were next on the rotation. I had to call back 3 times (disconnected on two) to finally get a truck close enough. I described my condition (car was stuck in gear and would not go into neutral) several times, and they sent a truck that was not equipped for this problem and it ended up damaging my suspension and vehicle since they had to drag it on/off the flatbed. When I filed a claim, there is NO ONE to contact, you just have to wait. I called a customer advocate who responded once, and never again after promising to help me. All in all, my car was in the shop almost a month while Urgently fought back and forth with the BMW service shop over what they were willing to pay for. The adjustor said in the first conversation that "I'm not paying for a steering rack" even without getting the mechanic's estimate or assessment. Lo and behold, my suspension and steering rack were impacted, but they ended up only paying for the tie rods saying "all of these shops bloat their estimates". Worst company ever and a stain on BMW's reputation.