Delayed shipping
13 July 2026
Reply from 24S
Bonjour,
We thank you for your feedback and sincerely apologize for the inconvenience encountered lately with the delivery of your order.
We wish to advise you that your order was temporarily retained by customs for a required administrative process.
We are pleased to confirm that our Transport Team has been in communication with FedEx to rectify this
Rest assured, our transport department is now overseeing the final arrangements to ensure a prompt arrival. One of our advisor will contact you by email very soon to provide an update on your delivery status.
We appreciate your patience.
We remain at your disposal for any further information requests at bonjour@24s.com.
Kind regards,
24S Customer Care Team