Christian Ibbotson

I ordered 4 bags of 10kg charcoal from them. Brand in the picture was Globaltic charcoal as was the description taken direct from Globaltic website, so I expected to be sent such product.

Instead I was sent a 4 x 12kg low end generic charcoal product. Initially customer services said it was the same product, just bigger bags. I wasn't happy and they agreed to collect and would refund of receipt of the items. Upon enquiring with Globaltic it turned out the product wasn't the same and I was being fobbed off.

Poor quality caravan brakes, poor warranty, lack of ownership.

Purchased some caravan brake shoes manufactured by Alko back in 2019 and fitted by an Alko approved workshop. After hardly any use ( <500 miles due to lockdowns) albeit around 20 month later and two service inspections the break pads fell apart and damaged my hubs. Alko accepted no liability and standby their very limited 12 month warranty. Properly manufactured break shows should be lasting thousands of miles, not fall to bits. Coincidentally I met someone who had exactly the same issue around the same time, with the same outcome.

Search the forums and you will see many people with pad issues in 2019, which i suspect is a production issue Alko don't want to face up to.I had to pay £500+ to fix it, further lining Alko's pockets. Hopefully their quality control has improved

If I could give zero I would. In total i have purchased 4 products from monhouse via Amazon. Two failed within 24 hours (heated throws), then one at 12 months, the other 1 ok so far. All heated throws and duvets had minimal use, less than 10 hours. Their communication direct and via Amazon has been non existent. Only Amazon have resolved my issue. They don't disclose any of their warranty information so be aware, check before you buy. And have no customer service via email and no telephone number so don't waste your time. Check my profile pic for validation.

My wife bought me a selection on offer this father's Day. The selection looks good for the price and was well packaged and delivered on time. However I like my beer fresh and noticed some of the hop forward beers such as Idaho 7 tasted subdued and lacked the punch they where described to have. When I checked the cans, all the best before dates where within 30 days of them being delivered, and most had canned dates on them almost a year ago. Seem to me the offer was just there to get rid of old stock which whilst drinkable wasn't at its best. If the beers where fresher then I may have considered using beer 52 on a subscription basis, but my first experience has put me off.

Ordered a bunk bed early October. After being given 5 failed delivery dates over the course of a 6 weeks I eventually had to concede defeat and get a refund.
I had to do all the chasing despite many call back promises. Arrow XL their chosen courier intially had the packages in two diffent ends of the country, then furniture 123 customer service team gave me 4 new dates after continually rebooking with me. It seemed this solution to the delivery not happing was to rebook again. No one had the intuition to realise this wasn't working. Queues to get hold of them can also be long. And deliver status of my orders where often wrong. I wouldn't use them again or recommend using them to anyone.

Ordered a case of wine as a gift on a Thursday 12th November, delivery timescale given was on or before Friday 20th. That in itself is poor for a £5.95 delibery charge, but I get their busy at present. Friday 20th came and it had only just been processed, so when I called the customer service advisor they apologised saying delivery would now be Saturday 21st. She refunded deliver after I asked and said they were really busy. My response was understanding, but still set the correct expectations from the begging if your struggling to meet demand. If I would have nown i may have ordered elsewhere. Anyway Saturday artives.and I get a text from DHL saying it will actually be Monday. Quite frustrating, and I won't be ordering any more.

poor quality clothes and service.


I was charged more than what the website advertised them for....

Apparently this was because I tried to use a promo code in conjunction with an existing promo, so they decided to increase the cost I pay. Not sure why on earth any company would have systems that would do this. Instead the logical thing is to throw up an error saying I can't use the promo code in conjunction, not add cost on.

Having contacted their service, it is very poor as you cant call, they have ignored all my tweets and took over there advertised 24 hrs to respond on emails.

I have disputed this given there website has been running a 40% off plus an additional 10% and that appeared to be allowed.

There service hasn't offered to refund the difference or delivery if I return.

My advise is stay clear of these cowboys or if you do use PayPal so you can open a dispute should anything go wrong.

Also don't be fooled by their big discount tactics. There so called sales that end soon don't really end. Instead they play around with doing 50% one day, then 40+10% the next day and so on.

Certainly won't be using them again.

Tax free Childcare a nightmare.

Constantly have to register every 3 months.

Registered after the point in which they closed tax free childcare.nd was eligible . Now bizarrely my second application and they want me to prove I am not on tax free childcare, despite it being closed to new applicants.

Security poor, you cant have a password with a special character.

Dated process / website and lack of 21st century contacts, only seem to accept calls and post, no chat or email options available.

I pay amazon less for a better online customer journey. I pay much more taxes for an incredibly dated and painful service.

Had issue with delivery. Told i would have to wait 10 days for a refund. Very customer service blaming everyone but themselves, despite them choosing their courier partners.

Collect Plus delivery Order Ref 612215837167.
Item was rejected at store apparently for being damaged.
Told to reorder when contacting service and i would be refunded for the original one.
Original one turned up the next day at a different store 10 miles away.
Told i need to wait 10 days for them to get the item back and refund, or i could speed it up and drive to the store at my own convince.

Lack of accountability and customer focused attitude.
Im out of pocket while they sort out their issue.

The best bit was when the delivery investigations team called me they clearly hadn't bothered to check it had been delivered late to the wrong store and was potentially damaged giventhey said it had arrived.

When i challenged Karen, her response was Im not customer service. I replied " given you are customer facing by calling me and work for Very i would say your providing customer service right now", She replied " Call it what you like".

Diabolical service.

Poor website experience.

They tell you order before 10pm for next day.

You do that and pay extra for next day.

Then at checkout on mobile you get no warning if it won't be next day due to location. Likewise your order confirmation doesn't say when it will be delivered, therefore you assume it will be next day as you paid for.

The first you know it won't come next day is when you get an email on the expected day of delivery saying it's being prepared.


I contacted them and was told on mobile you must scroll back up to see this information at checkout. I tested this and still couldn't see it.

So they say it my fault for not seeing it, yet they make it hard to find.

I live next to the M6 between two major cities. I'm pretty sure my location has nothing to do with it.

Ordered glasses 29th April, no correspondence since automated email confirming my order is in stock and will dispatched soon received 3rd April.

Still nothing delivered.

Called both their phone lines over 50 times, one rings out the other goes to VM mailbox that is full and advised to call back 4pm to 6pm to which no one still answers.

Webchat permanently offline and emails not responded to.
Either they are in trouble, or have no customer service.

Thinking of taking a visit to their shop, but in the interim thankfully I paid credit card and have filled section 75 claim with their bank.

Cowboys or no aftersales to contact.

Try calling them before you consider ordering from them and always pay credit card if you take the risk.

Ordered a number of products from this company, always at the best price through their price match. Customer service has always been easy to contact and helpful. My most recent experience they were able to construct my order over chat then send to me for confirmation. It's a very seamless and easy purchasing process. Delivery has also been quick. Thanks Christian

After being with Vodafone over 10 years with anything from 2 upto 6 contracts I used to have no problems. partly helped by working for the for 8 of them years. Recently I took out a new line, that was advertised at £19.50 per month from £32. The problems started the day the sim arrived.
1. The bill email arrived the day after the sim came requesting the wrong amount.
2. The direct debit was going to be taken just 12 days into the new contract, and they had no way of changing that. Poor considering historically you could do this and its the 21St century.

As such I decided to cancel and perhaps re order later, so my Dd was in sync, and hopefully the bill was correct.

Trying to cancel this proved harder than I ever imagined. In total I spent just under 5 hours on to webchat and 191, to cancel and get a refund because they failed to cancel my direct debit in the process.

So in the end I decided to take my other number over to another network.

Still however they managed to mess this up by texting me a wrong pac code.

Needless to say, after experiencing disjointed service, poor ownership, an IVR that is harder than hacking MI5, and wasting hours of my spare time repeating myself I wouldnt go back, which is ashame as their network had decent coverage.