Chris Prowse

Rented a property from Interhome through VRBO. No response to emails (we had a couple of questions). Then a month after booking, received a cancellation and a note that I'd get a full refund. Called Interhome - no answer. Emailed - no response. Called VRBO who told me Interhome had cancelled; so booked alternative accommodation (with a different company).
3 days later I was sent a new confirmation from Interhome saying my booking was confirmed (although it had changed - for example it originally was 2 adults and 2 children, and this new one was for 4 adults). No response again, but after an hour VRBO were able to connect me to Interhome. It seems that VRBO and Interhome have a poor relationship, and so something had happened where Interhome were supposedly told to cancel and rebook. I understand they were frustrated, but they were incredibly rude, and repeatedly insulted me whilst saying they didn't care, and that they would be taking the rest of the balance from my credit card. I did not want to have to deal with Interhome (that's why I used a company like VRBO), so it was a really horrible experience - as well as very stressful as we thought our family holiday would be ruined.
Eventually, Interhome agreed to refund me, but even that took nearly 3 weeks (despite them saying it would be 5 days).
Horrible company, do not deal

Ordered some bottles on 3-5 day delivery for a holiday; nothing turned up. Contacted the company several times, and kept getting back "we're speaking to our warehouse". Explained the key dates I was away so didn't want anything delivered then. Of course, when I was away, some of the order was delivered to sit on my doorstep (3 weeks after ordering). Luckily I spoke to the courier and got them to come back another day.
Now, a month on, I've just been told it'll be 4 more weeks before the rest of my order is delivered. So don't buy any drinks you might need within 2 months of ordering, as there's a good chance they won't come. Terrible service, terrible communications - won't be using them again.

Plants missing (eg pack or 3 plants only having 2 in). No response to emails.

Great, genuine products that cost less than buying direct. Fast, helpful customer service. Highly recommend.

A really personal service, the team were in touch regularly to make sure the product was exactly what I wanted; then dispatched extremely quickly. Perfect, thanks!

Ordered something that looks great in the preview, the printed versions were terrible (words all overlapping etc, nothing like the preview). Contacted photobox to get them resent, and they agreed, and said it would take a week. I asked for it to be faster as it's their fault not mine, and they agreed. It's currently been 10 days and I've still got nothing. Completely unacceptable. I've had problems before, but thought I'd give them another chance - obviously there won't be any more.

Moving to Tonik Energy was easy and fast; the quote was a great price, and the process well handled.

I ordered 2 pairs of Ugg boots - nearly £300 of product. They were supposed to ship next day delivery, but never arrived. I waited a few days just in case, but then when I phoned I was told that the courier never attempted to deliver them and simply sent them back. Rubbersole confirmed that they had been returned, but had made no effort to contact me (but of course had kept my payment). Over the phone (the only good interaction I had with them), I was advised that they were in stock, and would be shipped again - they were, and arrived when promised. However, the box they arrived in looked as though it had been used as a football en route, and was completely smashed. Luckily the products were undamaged, but I had to find a new box before I could give the boots as a present as they were intended. I also received an email explaining that I had followed an incorrect returns process, and any delays were my fault - despite the fact that I never returned the boot - they never even got to me! I replied asking for an explanation, but 2 weeks on I've not had one. If you're buying something that you need for a particular date, or you need any help, steer well clear of rubbersole!