Katerina Franz Pedersen

Perfect service

I paid for next day delivery with Burd, but my package was never delivered. Two days in a row I received identical SMS messages saying delivery had failed and would happen the next working day — but it never did.

When I contacted Burd’s customer service via chat, the only answer I received was that the warehouse “would try again tomorrow between 18–22.” They offered no real solution and in the end simply sent my package back to the webshop.

This kind of service is completely unreliable. If Burd cannot deliver as promised, they should not advertise next day delivery at all.

I purchased an item from Ditur.dk on 14.09.2025. Both the confirmation email and the invoice I received the next day clearly stated same day delivery.

On Monday 15.09, I received a message from the delivery company saying that the delivery was unsuccessful and would instead be delivered the next working day. On Tuesday, the exact same thing happened — still no delivery.

When I contacted both Ditur and the delivery company, neither could provide any real help. Ditur’s customer service even tried to convince me that they had a 7-day delivery deadline with their supplier, despite the fact that their own website and my order confirmation explicitly promised next-day delivery.

Their official response was essentially to ask for my patience and understanding — even though I had made the purchase only because I needed a last-minute present, and the product was advertised as next-day delivery.

This kind of customer service feels both misleading and unprofessional. If Ditur cannot guarantee the delivery times they advertise, they should not make those promises in the first place.

Jeg besøgte Drønning Louise for nylig, og selvom tjeneren ikke talte dansk, var det en af de bedste restaurantoplevelser, jeg nogensinde har haft. Fra det øjeblik, vi trådte ind, var servicen upåklagelig. Tjeneren var opmærksom, imødekommende og gjorde sit yderste for at sikre, at vi følte os velkomne og forstået. Smil, kropssprog og en vilje til at levere en fantastisk oplevelse gjorde op for enhver sprogbarriere.

Vinudvalget var sublimt – vi fik anbefalet en udsøgt flaske, som komplimenterede vores retter perfekt. Maden var lige så imponerende: hver servering var en kulinarisk fornøjelse med delikate smagsnuancer og præsentation, der fik mundvandet til at løbe.

Alt i alt var det en aften, hvor service, vin og mad harmonerede perfekt og skabte en uforglemmelig oplevelse. Det viser, at når kvalitet og passion er i fokus, taler god mad og fantastisk service et universelt sprog. Jeg vil helt sikkert vende tilbage!

Super godt og hurtig til at levere

Order made the 8th of August 2024.
Todays date 13 of August 2024, no response, either items or sign of life from the online shop. I wonder if the parcel will ever show up. First and last time order from them.

Very quick delivery and great offers on the website it’s my second time ordering from them and definitely not my last!

Less than 24 hours after my purchase, the order arrived to my doorstep. Product seems to be reliable. Great service! Thank you Ava beauty!

Always perfect service! It never fails when it comes to timing!

Horrible from A-Z. Waiting for a parcel since the 5 of February 2024. Several messages about parcel is delayed. What the … yesterday I was assured that I will receive my package latest on Friday. Guess what a new message on the app says Delayd! What the heck people? If you can’t do the job freaking drop doing it! If there was an option to choose another delivery company on website where I did my shopping, it will definitely be not your “service” if it can be called one!

Nice, Quick and easy

I would like to share my bitter experience with Lufthansa, which began with my arrival from Denmark via Munich to Sofia Bulgaria on the 4 th of August 2023, with 2,5 hours delay and no luggage, any way my luggage arrived the next day, and I traveled 400 km back and forth in a rent a car ( for which Lufthansa refused to cover the expenses) so I can get my luggage (including hand luggage which I was asked to give for check in in Denmark). Any way me, and my family spend 20 wonderful days in Bulgaria, where we all enjoyed our summer holiday. The true nightmare began on our way back home to Denmark. We were supposed to fly to Denmark via Munich again.We checked in 2 hours before the flight ( where again, I was asked by the crew to check in my hand luggage, as there was according to them, too many passengers and won’t be much room at the plain.I agreed on that , as they assured me I will get my suitcase on arrival. One hour before the departure all passengers on the flight were informed that it will be a 45 minutes delay on the flight ( scheduled departure was for 19.35 local time). Any way we all stood there and waited, and waited, and waited. The pain arrived like at 20.35 local time and we had to wait another 40 minutes for the passengers to get out of the plane and the crew to clean it. At 21.15 we were finally on board, meanwhile I was assured by the crew, that we won’t miss our connection flight, as for some reason, the flight between Denmark and Germany, was also delayed, according to their information. So from 21.15 till 21.45 we waited in the plain, no one was offered food or beverages even the delay was now more than 2 hours. I asked again at some point the flight attendant to check again for our connection flight if there is any updates, if we will really make it ( I still wait for her to come back with a response). Finally we landed in Munich, the pilot informed that they have no information regarding any of the passengers with the connection flight, so we all were on our own. That was at 22.50 CET. We were kindly informed by the border patrol that the only working Lufthansa service center at gate H, and it’s closing at 23.00. We ran from terminal A to H to get to the center, and thanks on the good will of the staff which stayed over time, we manage to get vouchers for a hotel and taxi. Meanwhile I received a message from Lufthansa, that my reservation was rebooked for the 27 of August 2023, for a flight ar 17.30 from Munich via Frankfurt to Denmark. Somehow I managed , after spending all night on the line with the call Center of Lufthansa to get on a direct flight from Munich to Denmark at 11.00 the 27 of August 2023. We were meanwhile assured by everyone who assisted us that our luggage will be automatically transferred for our flight to our final destination. So we made it home to Denmark. And here is where the sum of my fears became reality. No luggage. Of course we filed a complaint, and waiting time begin. I call every single day twice at least, and several time they even lied to me that the luggage will arrive by the end of the day. It’s horrible and they don’t really care about that we need our things. The real problem actually was my hand luggage ( taken from me at the check in due to too many passengers on the plane) which is actually having my laptop in ( with a working files) as well as other things like jewelry, and my optics. My work is suffering a great deal, because of them and their lack of support.
Saturday the 2 of September 2023, I’ve decided to make a claim online for compensation for the delay. Few days later I received a response which was basically saying “ It’s not going to happen, we just had a meeting “, the email was without any reason for the rejection. I have send a second one, where I asked for details regarding their decision, and just few days ago I got a response, again without a reason, and a new rejection. On day 18 of our arrival the 13 of September 2023,we finally received our 3 suitcases. 2 of them completely molded, one of them even broken, and clothes and shoes, as well as laptop all totally damaged from being wet and molded . The third one completely wet like it was drawing in a swimming pool. Our luggage which we paid for to be transported, and protected by Lufthansa, turned to be destroyed, improperly stored, resulting to an absolute and total damage of private property, under the possession of Lufthansa.

I would like to share my bitter experience with Lufthansa, which began with my arrival from Denmark via Munich to Sofia Bulgaria on the 4 th of August 2023, with 2,5 hours delay and no luggage, any way my luggage arrived the next day, and I traveled 400 km back and forth in a rent a car ( for which Lufthansa refused to cover the expenses) so I can get my luggage (including hand luggage which I was asked to give for check in in Denmark). Any way me, and my family spend 20 wonderful days in Bulgaria, where we all enjoyed our summer holiday. The true nightmare began on our way back home to Denmark. We were supposed to fly to Denmark via Munich again.We checked in 2 hours before the flight ( where again, I was asked by the crew to check in my hand luggage, as there was according to them, too many passengers and won’t be much room at the plain.I agreed on that , as they assured me I will get my suitcase on arrival. One hour before the departure all passengers on the flight were informed that it will be a 45 minutes delay on the flight ( scheduled departure was for 19.35 local time). Any way we all stood there and waited, and waited, and waited. The pain arrived like at 20.35 local time and we had to wait another 40 minutes for the passengers to get out of the plane and the crew to clean it. At 21.15 we were finally on board, meanwhile I was assured by the crew, that we won’t miss our connection flight, as for some reason, the flight between Denmark and Germany, was also delayed, according to their information. So from 21.15 till 21.45 we waited in the plain, no one was offered food or beverages even the delay was now more than 2 hours. I asked again at some point the flight attendant to check again for our connection flight if there is any updates, if we will really make it ( I still wait for her to come back with a response). Finally we landed in Munich, the pilot informed that they have no information regarding any of the passengers with the connection flight, so we all were on our own. That was at 22.50 CET. We were kindly informed by the border patrol that the only working Lufthansa service center at gate H, and it’s closing at 23.00. We ran from terminal A to H to get to the center, and thanks on the good will of the staff which stayed over time, we manage to get vouchers for a hotel and taxi. Meanwhile I received a message from Lufthansa, that my reservation was rebooked for the 27 of August 2023, for a flight ar 17.30 from Munich via Frankfurt to Denmark. Somehow I managed , after spending all night on the line with the call Center of Lufthansa to get on a direct flight from Munich to Denmark at 11.00 the 27 of August 2023. We were meanwhile assured by everyone who assisted us that our luggage will be automatically transferred for our flight to our final destination. So we made it home to Denmark. And here is where the sum of my fears became reality. No luggage. Of course we filed a complaint, and waiting time begin. I call every single day twice at least, and several time they even lied to me that the luggage will arrive by the end of the day. It’s horrible and they don’t really care about that I need my things. The real problem actually for me is not as much our clothes, but my hand luggage which is actually having my laptop in ( with a working files) as well as other things like jewellery, and my optics. My work is suffering a great deal, because of them and their lack of support.
Last Saturday the 2 of September 2023, I’ve decided to make a claim online for compensation for the delay. Few days later I received a response which was basically saying “ It’s not going to happen, we just had a meeting “, the email was without any reason for the rejection. I have send a second one, where I asked for details regarding their decision, and just few hours ago I got a response, again without a reason, and a new rejection. On day 18 of our arrival, we finally received our 3 suitcases. 2 of them completely molded, one of them even broken, inside and clothes and shoes, as well as laptop all totally damaged. The third one completely wet like it was drawing in a pool. Our luggage which we paid for to be transported, and protected by Lufthansa, turned to be destroyed, improperly stored, resulting ito absolute and total damage to private property, under the possession of Lufthansa.

Apparently things can changed. I am surprised that I got my purchase at home, and don’t have to collect it some place, because the driver didn’t find me at home, when actually I am there. 5 stars that time, hopefully bad experience won’t repeat again!

Perfect and quick! Absolutely great products!

Quick and easy to shop. Wide variety of products on a reasonable prices. Delivery was also very fast. Would like to thank to the lovely lady who added a greeting card into the box as a first time customer. Nice touch! Will definitely recommend and use their service again!

Fantastic service! Thank you for your professionalism!