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Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.

The potatoes I bought from Lidl Llandaff North Cardiff were black through & through. I contacted customer service who said they added a coupon to my account although I still cant find it. The catch is you have to use the coupon within seven days. I have just did a big monthly shop, do they expect you to go out and do another shop just to use a low value coupon. Refund my payment card please.

I ordered a cat water fountain and a cat basket for my cat. I received 2 of each and I was charged for 2 of each. Why? I only required 1 of each, there has to be something wrong with the ordering system on Temu as I would not deliberately have ordered two of each of the same item. This makes me worried about ordering from Temu again if there are problems with the ordering system. 1 Cat basket also arrived damaged.

Just over 2 years old and hardly used during that time. I just took it out to use it and found the LCD screen on the back has bled and is barely visible.

Had a Solax X3-IES system fitted towards the end of March. I have been given no access to the Solax cloud app. I have since discovered the system has been setup to charge the 5kva battery from my energy companies meter and I have to pay for it. They have done this without my permission and refused to answer my emails. This is energy theft. Their system is supposed to supply me with electricity and not the other way around. Absolutely dodgy company. Look elsewhere for your system.

Spent half the day trying to register my new expensive label printer. All I get is error code 406 after multiple attempts to register. All details were entered correctly as per the product label. No way to contact them by email, just a customer support phone number which would probably be the other half of the day wasted. Ironically Brother it is easier to return product for refund than it is to register it. So, money back please and your loss.

I first installed it and lost my ethernet connection but I managed to sort that out and it is now working fine. I certainly feel conned by the alternate ID click bait. I new an alternate phone number would be located in US, I understood that before I paid for it. I am UK based and when I could only setup an alternate email address outside the UK -cmon! What use is that? If I am sending emails from within the UK and the recipient's are seeing the return address as being outside the UK the chances are that they will not even bother to reply thinking it will be some sort of scam. The only person that has been scammed is me!

I had a visit from one of their surveyors in October 2025 with regard to fitting solar panels. He left and took with him without my consent or knowledge the special key to my attic area. I need access to that space daily because of the items I store up there and now I can not get up there. I emailed their office but they did not even bother to reply. That shows the kind of company they are.

Cost & Someone available to answer questions.

I had one of the older Truecall units for about 10 years and it gave good service until recently when it gave up the ghost and I bought a new one, which was basically the same, or so I thought. This one has a handset off hook warning which there is no way of turning off, and it is making the Truecall machine useless. Twice now, on longer calls it has given the warning and then cut off the line mid-call. It is doing this while I am using the phone after about 10 -15 minutes. Just imagine it, you phone your broadband supplier or insurance company, you wait 10-15 minutes on hold listening to stupid music, and then just as you get to talk to a representative of the company this badly designed Truecall machine tells you your handset is off-hook and duly cuts the call off. What kind of idiot designed this feature into the machine, it wasn't on my old machine. Now, every time I make a call I have to warn them that if we get cut off to ring me back.

Problem, if something costs £80 new from Amazon or Argos, other stores are available, there are dull people who will put a maximum bid of eg £120 to ensure they win the item, expecting that John Pye will bid on their behalf up to the maximum bid. Think again, You will pay the £120 + 25% buyers fee + their new low postage of £7.99, think I am finished, no, on top of that you will pay 20% VAT on the total. If you put in a low maximum bid maybe £18 - £20 the chances are you will get the item for less than your maximum bid because it is not worth the paperwork to them. Anything above that and expect what I said above. Another thing, just because an item is shown in its box with packing etc, does not mean it is new, complete, or working. It could be an online return maybe a vacuum cleaner, that was returned because it was not working, or was sent back without the battery, so factor this into your bid, you may have to buy a new battery £50 - £70. Is all this John Pye,s fault. No, Its all fully stated (except the max bid practice) in their terms and conditions, so its your fault for not reading them, or looking carefully at the photos, or using common sense. There are so many greedy people around who put in ridiculous bids because they must have the item at any cost, and they get stung, and quite frankly, they deserve it. I myself have had some bad buys from them. Am I crying about it, no, because I have also had a lot of very good buys from them. My advice, try using your eyes and brain before you bid and you probably wont have to use your pen to complain.

Just went through the payment process for a car trolley jack & a pair of axle stands from their website, trans ferred to the PayPal website to make the payment which all went through without problem but when I was transferred back to the Rocwood website I just find a spinning symbol & no recognition of my order no email confirmation. Worried my PayPal account has now been compromised - stay clear from this website if you have any sense. You have been warned!

"Delivery not available for the chosen address. Please choose a different saved address, add a new address or choose Click & Collect." I have ordered from this same address for years suddenly it is not acceptable????????

Another Trickster company. Don't bother with this lot if you are claiming cashback through TopCashback. VehicleScore is refusing claims. Look for a more reputable company.

17 November 2024 Reply
I am happy to help you understand your company policy. You entered into a partnership with TopCashback to give rewards to your customers who paid to use your services, are you with me so far? I paid to use your services via an active TopCashback link but when it came to getting the reward I was informed by Topcashback that payment was refused. I hope that helps to clarify matters for you. If you need any further help I will be happy to indulge you, alternatively, you could try reading your own terms & conditions.

I contacted Gendan with a query regarding one of their products a Foxwell NT530 Full Systems Scanner, and whether this product would do a DPF regeneration on my vehicle which I gave them the model number and year, this was 17 August. I received a reply from Mike West at Gendan on 19 August asking for registration number, which I gave them. I then get a reply listing various other machines with no answer to my original question. I ask the question again and finally get a reply on 20 August listing my cars VIN number and some general information about the product but still no answer to my question and it finally finished with “why do you need to perform a DPF regeneration on your car?” Huh? I wasted 3 days here and I am still none the wiser. Why be so evasive, either yes it does it, or no it does not, would have been fine. When people are being evasive it is usually to hide something. I bought some laptop software from Gendan some years before and found it quite good, so I was a returning customer but to get a direct answer from them was impossible and I have since had to look elsewhere, but thanks’ anyway Gendan.

The item I was waiting for was delivered to the wrong address. The driver forged my name on his delivery recorder. He is obviously illiterate because he spelled it incorrectly, and he obviously has criminal tendencies because he was quite happy to forge my name. I have provided CCTV footage of the liar driver driving straight pass my house at the time he said he was delivering the parcel to me and his bosses are still trying to shield him. Just go to show what a sham company this is.

Excellent service. I had a small problem with my order which was immediately rectified by their excellent customer service a quality almost as valuable as the products they sell.

I bought 2 dewalt items which totalled just over £300 and they were cheaper by far than any other companies I could find. Items were well packaged and delivered quickly.