Hello, thank you for sharing your experience.

We understand that it must be very frustrating to have placed two orders and still not have received your goods. This is, of course, not the experience we want our customers to have, and we apologise that the delivery has not gone as expected.

We are constantly working to improve our delivery processes and order tracking to create a more reliable customer experience. We will also follow up on your feedback internally to see how we can reduce the risk of similar situations arising again.

Please contact our customer service team so that we can check your orders and assist you further with this matter. Your feedback is valuable to us and helps us to continue developing our services.

We hope to have the opportunity to resolve this situation and provide you with a better experience in future.

Kind regards,
CDON