RackNerd Anmeldelser 

I hate to say this , but since July to this date , the sever become very unstable , in this month alone , I have experienec two server down, Since I hosted many clients on this server , It cause a lot of problem to us.

Anthony did a great job addressing all of my questions and helping me get set up with the perfect server. My server was activated instantly after I ordered, and I am already up and running. I def would not hesitate to recommend RackNerd for anyone looking to get a VPS!

It was definitely way better than I expected.
I thought their deals would provide a shitty VPS, but that was not the case.
Good performance, great networking infra, and great responsive helpful support.
Will keep doing business with you.

I’ve been using Racknerd VPS’s for quite some time now and have never encountered an issue. Their pricing is also some of the best I’ve found. On the rare occasion that I needed some help, their customer service was quick to respond and very willing to help. They are pretty underrated IMO and I have purchased a few more VPS instances based on my overall experience.

DMCA report = Service Disconnected
Only if you ask what happened to your server, they will say: you have been found guilty, your services disconnected ... "now... probe your innocence".

Avoid if you site can REMOTELY get a DMCA complain.

They will absolutely believe your competitor spamming fake/bogus DMCA requests. Even if you clearly have DMCA email address that you read and honor.

We have run production servers with RackNerd since early 2024, and the support is the reason we stayed.

A short list of what they have actually helped us with: setting up rDNS PTR records and the SMTP banner so our mail was accepted properly, tracking down why MariaDB would not accept external connections, fixing a missing MX PTR record, sorting out a run of failing OS updates, getting a Docker container serving on port 443 for a subdomain, and walking us through an Ubuntu 24.04 upgrade. Several of those sit well past the point where most hosts stop and say "unmanaged, out of scope".

Response time matters as much as the answer. When our webserver went down, we had help before 5am. When we hit a misdirected 443 request at nearly 1am, same thing. That is the difference between a bad night and a bad week.

Most recently we needed to restart a server outside their hours. Instead of simply doing it for us, Anthony Fye pointed us at the TenantOS API and its control panel, and we ran a supervised reboot ourselves the same day. We now handle power and console at any hour without waking anyone up.

That is the through line. Anthony does not just close the ticket, he removes the need for the next one. Infrastructure you can operate yourself is worth more than infrastructure someone operates for you, and RackNerd clearly understands that.

The KVM Special VPS price was absolutely awesome. Bagged one for around 11USD. The VPS had no issues whatsoever and their support team was quick and resolved the issue in less than 3 hours.

I don't think I've ever seen a company with so low prices and quicker support times.

I recently bought a VPS from RackNerd (the 2GB KVM promo for 35.99$ a year - amazing price for what you get) and contacted their support to change the PTR record (rDNS) to which they did within 10 minutes! Also another amazing feature of this host is that they don't block port 25 - which is somewhat rare for providers who are actually legit.

So far, I would 100% reccomend this service to others looking to get a bang for their buck :)

An excellent company where employees think along with you in a good and serious manner, and understand what you want and mean. When employees cannot figure something out, they admit it honestly and involve another colleague; for this reason, I have had particularly excellent experiences with Anthony, who thinks in terms of solutions, shows flexibility, and holds customer service in high regard.

Unfortunately, a solution to the problem I encountered was not found very easily, but if something cannot be resolved quickly or adequately, they honestly admit this as well.

RackNerd，已经步入垃圾VPS行列
1，DC02搬家后，IP质量垃圾得很，直接送中
2，本来是他们的服务器IP问题，换IP还要USD3一次
3，23.238.IP段VPS欺诈值53，新的IP地址，根本没法玩

劝退，不要再买RACKNERD的服务器了，三年多一直用他家的服务器

Stay away from this provider if you value your data. The absolute negligence of their support team and their inability to read a simple ticket led to the deletion of my server and the loss of two years of work.

I accidentally requested a cancellation for the wrong server, and within minutes, I replied to the ticket clearly stating it was a mistake and providing the correct IP address to be cancelled. However, support staff ignored my specific instructions and instead of stopping the process, they sent a generic template asking for a "confirmation" that I had already provided in the previous message.

They then imposed a 24-hour deadline to respond to this redundant email, which happened to fall on a public holiday. Because I did not "re-confirm" for a third time during a holiday, they wiped my server completely. When I complained, their operations team had the audacity to say that the situation was not entirely on their end and that I should be monitoring tickets 24/7 regardless of holidays.

They do not care about your data and they do not read your tickets. They hide behind automated scripts and templates to cover up their staff's incompetence. If you make a tiny human error, they will use it to destroy your work instead of reading a two-line explanation. Avoid at all costs.

Working with RackNerd was a seamless experience. Despite technical complexity, their team hit the mark immediately with speed and precision. After identifying the path forward, they finished the work perfectly. I requested specific updates for my environment and they were proactive throughout the process. If you want reliability, accountability, and delivery of what you pay for, look no further.

公司提供的一些优惠项目性价比不错，客服人员回复处理很及时，愿你们越来越好。

RackNerd is amazing. I've been using RackNerd for web hosting and VPS for many years. Their hosting is very affordable and feature-packed (cPanel) so that I configure my website exactly the way I want. I never had any problems with them in all these years. Keep up the good work! (I wrote this review voluntarily, just because I'm happy with their services)

They sold me a server that cannot even download packages via VNC. Support is useless.

I signed up for one of RackNerd’s Black Friday hosting deals near the end of last year, and I’ve been very happy with the service so far.

My uptime monitors in Uptime Robot have reported 100% uptime since. Although I’ve only been a customer for a couple of months, the experience has been excellent from day one. Based on what I’ve seen so far, I wouldn’t hesitate to recommend RackNerd to anyone looking for a reliable hosting provider.

okay so context: i was with another provider (won't name them right here but ill be writing a more detailed review about that disaster soon on trustpilot so follow me if you're interested in that saga) for like a year, everything was whatever until one day my VPS with them went down entirely and they went MIA. opened a ticket. then another one. then another. absolutely nothing back from them. we're talking over a week of just silence.

at this point i'm scrambling because i can't just sit there with everything offline waiting for them to maybe respond eventually. I started looking around for alternatives and racknerd kept popping up. honestly racknerd's pricing was even better than that other provider, but i figured whatever, let me at least ask some questions first. sent in a ticket expecting the usual multi-day wait.

got a response from racknerd in under 10 minutes (6 minutes to be exact). actually looked at the timstamps and calculated that, because i was shocked. for context, I work in business development so i get how the economics work on budget hosting - you can't really run proper support on $1/month VPS margins. but racknerd seems to have figured out the balance somehow, probably mixing enterprise customers/margins with the promo deals to actually staff their operation properly.

been here a few weeks now and in this short period of time, in my tickets I dealt with like 6 or 7 different support agents, all pretty responsive and helpful. it's actual reasonable turnaround times, which honestly feels like luxury after where i came from.

anyway, solid so far. ill update this review from time to time with updates as I do plan to order a few more VPS in the coming months.

I've been with RackNerd for a few years now and honestly, it works. You get what they advertise. The specs are accurate, uptime is solid, and support actually responds when you need them.

Now when I say "support" I mean support according to what you're actually paying for. If you buy an unmanaged VPS and then expect them to troubleshoot your WordPress plugins or fix your broken Apache config, that's on you. There VPS services are unmanaged servers, meaning the provider helps maintain the hardware and network stuff on their end, which is exactly what they should be doing. If you need someone to hold your hand through software configuration, you're looking for a different type of service and shouldn't be on a cheap unmanaged VPS plan.

Scrolling through some of these negative reviews on here, at least half of them are people complaining about basic VPS stuff that anyone with Linux experience would understand is their own responsibility. 100% a skill issue. The other half (to me) read like AI generated spam, you can tell because they all follow the same weird pattern and use the same generic phrases (and lack of details/specifics)..

For the price point, you're getting a solid service. My VPS services runs fine, no surprise issues, and the network has been stable. That's really all there is to it.

By the way, nobody asked me to write this, I just figured its time and only fair to write about my actual experience, as I just happened to order another VPS service with them a few minutes ago.

I used to love racknerd for the pricing and simplicity, untill the server hangs after trying to copy files to another folder, and then a reboot through racknerds UI makes the server inaccessible and support says I have to reset the server including all data in order for it to work again. Never again

My Frustrating (and Useless) Experience with RackNerd: A Story of False Promises and Even Worse Service

I want to share my ongoing nightmare with RackNerd, in the hopes that no one else has to go through this same helpless cycle of frustration.

It all started with the abysmal network performance. The packet loss on my server's IP was consistently so high—often making it completely unusable for basic tasks. Websites timed out, connections dropped constantly, and any real work became impossible. I felt stuck with a product that simply didn't function as advertised.

Naturally, I reached out to support, hoping for a solution or, as a last resort, a refund. What I got instead was a brick wall of deflection. The support agent repeatedly insisted the problem was on my end, specifically with my local Internet Service Provider (ISP). They suggested it was my network at fault. However, I conducted tests from different networks and locations, and friends using other ISPs reported the same issues connecting to my server. The problem was clearly with RackNerd's infrastructure, not mine.

After multiple tickets and a lot of back-and-forth, I finally managed to push for a change—or so I thought. They "generously" offered to replace the problematic IP address. I was hopeful, if a little skeptical.

That hope was shattered in minutes. They assigned me a new IP that was even worse. This one wasn't just suffering from high packet loss; it was practically dead on arrival, rendering the server completely inaccessible. It felt like a cruel joke. They didn't fix the problem; they gave me a symbolic "solution" that amplified it.

Now, I'm left with a service I cannot use, trapped because a refund is apparently not an option, and stuck with a support narrative that refuses to acknowledge their own responsibility. I feel utterly powerless as a customer. I paid for a functional virtual server, but what I received was endless excuses and a service that has only degraded further through their "help."

This isn't just poor performance; it's a complete failure of customer support and technical competence. Consider this a serious warning before you trust them with your projects or business.