silverrockinc.com Anmeldelser 

They are constantly looking for ways to get out of the warranty repairs that you're paying for. Even the mechanic shops you take your vehicle to that are in network complain about how silver rock doesn't ever want to cover their part and it's hard to argue with them for any repairs.

CONSUMER WARNING: MY EXPERIENCE WITH DRIVETIME, BRIDGECREST & SILVERROCK

Before you finance a vehicle through DriveTime, please read about my experience.

On July 23, 2026, I purchased a 2017 Hyundai Tucson AWD from DriveTime, financed through Bridgecrest.

Within approximately 24 hours of purchasing the vehicle, the check-engine light came on.

What should have been a dependable vehicle quickly became a continuing mechanical nightmare.

The vehicle experienced reduced engine power, a flashing check-engine light, and recurring mechanical problems. I sought assistance through the warranty process involving SilverRock and took the vehicle to multiple repair facilities.

Although certain diagnostics and repairs were authorized, the problems continued.

Now here's where my experience became even more concerning.

On October 20, 2026, I made a $500 payment to Bridgecrest. During that conversation, I specifically asked whether my vehicle was at risk of repossession.

I was told it was not and that I had until November 19 to bring the account current.

Eight days later, on October 28, my vehicle was repossessed.

When I contacted Bridgecrest, I was told the repossession was related to safety concerns involving the vehicle.

On October 29, Bridgecrest informed me that reinstatement was available if I paid the delinquent amount, applicable repossession fees, and completed an inspection within ten days of recovering the vehicle.

Less than 24 hours later, that option was withdrawn.

I was informed that I could no longer reinstate the account and would instead have to pay the remaining financing obligation to recover the vehicle.

When I asked why, Bridgecrest attributed the decision to allegations that I had been hostile at the repossession facility.

I dispute allegations that I threatened or harassed anyone.

My encounter with Metro Investigation and Recovery Solutions involved my efforts to recover personal belongings from the repossessed vehicle, including my driver's license, work uniform, tools, mail, and original vehicle repair receipts.

New Castle County Police responded and spoke with Metro employees while I was present.

Despite my efforts, I have been unable to recover those belongings.

What concerns me is not simply that a vehicle was repossessed. It is the combination of recurring mechanical problems, conflicting information about repossession, a sudden reversal of reinstatement eligibility, and difficulty retrieving personal property.

I believe consumers deserve clear communication, consistent policies, and fair treatment—especially when they are dealing with vehicle safety concerns and financial obligations.

My advice to anyone considering DriveTime financing:

- Carefully review the financing agreement, warranty exclusions, and repossession provisions.
- Get every payment arrangement and reinstatement representation in writing.
- Keep copies of all repair records outside the vehicle.
- Document every call, payment, mechanical problem, and warranty claim.
- Understand that DriveTime, Bridgecrest, and SilverRock perform different roles in the transaction.

I am documenting my experience and pursuing the appropriate channels to resolve these disputes.

This is my personal account of what occurred. I am sharing it so other consumers can ask informed questions and protect themselves before making a major financial commitment.

Accountability matters. Transparency matters. And consumers deserve to be heard.

#ConsumerAwareness #DriveTime #Bridgecrest #SilverRock #AutoFinancing #ConsumerRights #KnowYourRights

Dealing with SilverRock has been a complete nightmare, and they are currently in direct violation of their own contract terms. My 2022 Volkswagen Atlas suffered a severe thermal event originating in the rear driver-side window motor, which sent a cascading electrical shockwave through the entire vehicle, destroying multiple interconnected modules.
Initially, SilverRock acknowledged the failure and approved over $5,000 in repairs to fix the source and the baseline damage—including the rear window motor, door wiring harnesses, BCM module, CAN bus module, HVAC module, cooling fans, and the dash cluster/odometer.
However, because these initial replacements were just the first step to getting the car to function, subsequent testing revealed that the exact same electrical event also fried the LED headlight control modules (daytime running lights/high beams) and the Car-Net telematics module. Now, SilverRock is flat-out denying coverage for these remaining parts, labeling them as "non-covered components."
This is a blatant breach of contract. Under the CarvanaCare Premier contract, a "Breakdown" covers the total failure of a part, and they are contractually obligated to cover all consequential damage resulting directly from the failure of an explicitly covered component. The headlights and Car-Net module did not fail independently; they were destroyed by the approved failure event.
SilverRock is intentionally leaving my vehicle disassembled and completely unsafe to drive, trying to force me to take financial responsibility for damage their contract dictates they must cover. They approved the cause, but are refusing to fix the full effect. This company acts in bad faith, issues endless arbitrary denials, and does not honor their legal agreements. Avoid them at all costs. My vehicle has been inoperable since July 15th and has been at the Volkswagen dealership since July 15th. I am still paying a on the car loan of this vehicle that I cannot use because silver Rock has consistently denied this claim and made this process extremely drawn out. Absolutely ridiculous.

Just got a car from Carvana . Rear license plate was put on with double sided tape. Fell off on the highway!!! Gas odor in vehicle next day called Carvana was sent to warranty company silver rock. I own a repair shop . Found leaking fuel pump sent car to a shop silver rock approved. 3 days later still waiting to get silver rock to approve repair !!! I see why their ratings are so low! I’ll keep u all posted

SilverRock, the warranty company affiliated with Carvana, has provided some of the worst customer service I’ve ever experienced. I’ve bought and sold multiple vehicles through Carvana without issue, but this experience has permanently changed my opinion.

After purchasing my latest vehicle with alignment and suspension problems, I chose to pursue repairs through SilverRock rather than return the car. Nearly two weeks later, my vehicle is still at the repair shop with no meaningful progress.

SilverRock has repeatedly failed to follow through on promised callbacks, dodged direct questions, and provided conflicting explanations regarding claim denials. Representatives refuse to provide their last names, and even managers have been unable to resolve the situation. Most recently, an agent claimed there was no claim at all, despite my vehicle sitting in the shop awaiting repairs.

This level of incompetence and lack of accountability is unacceptable. Based on my experience, I strongly advise against using SilverRock. Unfortunately, its connection to Carvana has also cost Carvana my trust and future business.

Their 100 day warranty is a complete scam.

The only easy part of the process was picking up the car. After that, all of the problems started. Once I bought the car, I took the car to Hyundai to be serviced and they said the rear shocks were blown and needed to be replaced, so I took it to one of Silverrock's authorized mechanics (Carvana's warranty provider) and they confirmed the same. Silverrock denied the claim even though I was within the 100 day warranty period. The lack of working shocks severely effected the handling so a month after buying the car, I had to pay $900 out of pocket to fix them.

The car was also missing its floor matts, so Carvana put cheap generic ones in instead. The driver's side matt that they provided kept getting stuck under the gas and brake pedals, so that also needed to be replaced. That was another $300 out of pocket.

1 of the wheels was missing it's wheel lock. The other 3 wheels have wheel locks, but no key for the lock, which makes it impossible to change the tire without breaking the wheel lock off. Instead of sending me the key or taking care of the issue, I keep getting the runaround from Silverrock.

Overall, its been a really terrible experience. I hoped that Carvana and Silverrock would stand by their warranty instead of doing everything possible to avoid taking responsibility.

This warranty is a joke. They just do enough to get you out the way and get over on you. After weeks of searching for a repair facility I had to come to terms with paying the out of network cost. None of their in-network facilities could do the job because they don't have the Mazda codes they need to do it. Now we are here with the warranty covering my engine and they decided to give me high mileage engine due to the originally engine being on recall. so not only am I getting a used engine it also has high miles on it already. the option is either I find another engine and pay the difference from what the warranty will cover or take the used high mileage engine. DO NOT GET A CAR FROM CARVANA AND GET THIS WARRANTY.

After taking delivery of a car I purchased from carvana, I noticed that the driver side mirror would not angle upwards so I can see traffic behind me. I contacted carvana who referred me to a repair shop. That repair shop then turn to repair over to Silver Rock. Silver Rock told me to take the truck to a dealership because it is a dealer part. After missing a half day of work to go to a dealer, Silver Rock tells me that this is not at all covered under their warranty even though I reported it on day two of having the car. Carvana is working on getting this fixed for me I believe. But Silver Rock has been completely worthless and actually cost me money because I lost overtime at work to take it to a shop that told them the exact same thing that was told by the first shop. Silver Rock as a joke and if I was paying for it I would cancel it immediately!

Silver rock ain't shit, they don't like helping ppl. Do not use them go else where. They can help but they won't. You lucky I can't give y'all a half of star. And management isn't any help either. Hey silver rock.....Do better or get out of the business. Y'all ain't shit.

Beings i am a Mechanical Warranty Inspector did NOT EXPECT THE SERVICE PROVIDED IN THE 1ST 30DAYS/1500 MILES
THANKS

I purchased a car through Carvana on August 13th of 2026. I had the car checked in the 7 day window. No problems reported. As I drove the car past the 14 day window, I noticed a lot of transmission issues; slipping, slow start, strange noises. I was within the 100 day 1,400 mile warranty with Silver Rock the warranty company that works with Carvana. I took my car 40 minutes from my home to an approved mechanic on their deductible list. The car ended up needing a whole NEW transmission. The fluid was black with metal in it. The mechanic started a claim on 9/12/26 and I called Silver Rock that day. They said I could rent a car, out of pocket for up to 10 days or $600 dollars. They also said I could use Uber/public transportation and that within 90 days I would be reimbursed. I drive a total of 120 miles to work, this was not possible. I am now on day 19 of the car being at the mechanic, because Silver Rock had to send a third party inspector to inspect what the mechanic on their APPROVED list of mechanics said. That took 3 days. They did not count the claim day as the 9/12 even though it is recorded - they counted Monday 9/14 as the first day. Once the inspector went, there was then a 24 hour wait period for them to submit a call and report to Silver Rock. I was not allowed to see this report, nor obtain a copy for my own records. I spoke with Silver Rock multiple times throughout the 19 days especially after the 5-7 business day window of the mechanic RECEIVING the refurbished transmission passed and no communication. I called asking what was going on and was told that they would, "figure out what was going on and get back to me". No one ever got back to me from Silver Rock, the mechanic called and said it was delivered to the wrong business. I called Silver Rock and asked what could be done about this, as it is now 19 days, my car is supposedly ready, but they expect me to pay a $100 deductible to get my car. Worst business, rude employees. Spoke to supervisors, absolutely horrible. Took ZERO responsibility.

⭐ 1 STAR — AVOID SILVERROCK

What exactly is the point of paying for an extended warranty if SilverRock refuses to listen to the dealership actually diagnosing the vehicle?

Our car, purchased only 7 months ago, is now facing approximately $17,000 in repairs, including an engine replacement. The Hyundai dealership spent over 30 minutes speaking directly with SilverRock, explaining that they believe the engine is causing back pressure into the catalytic converter.

SilverRock STILL refuses to budge. They continue relying on an outdated August 22 diagnostic and insist that WE pay for the catalytic converter first because it isn’t covered — despite Hyundai specifically telling us they do not recommend replacing it first.

Meanwhile, my daughter, a full-time college student, has been without her car for over a month.

We paid for this warranty expecting protection when something major went wrong. Instead, we’ve gotten delays, excuses, and a company seemingly more interested in finding a reason not to cover the repair than actually resolving the problem.

Absolutely unacceptable. I would NEVER recommend SilverRock.

⭐ 1 Star

This has been the worst company I have ever had to deal with.

I have been fighting with SilverRock over a transmission issue with my 2020 Chevrolet Silverado, and the way this claim has been handled has been beyond frustrating.

I filed a BBB complaint regarding my claim, and SilverRock responded on August 19, 2026, stating that the November 2024 claim documentation did not indicate transmission failure or report concerns related to the transmission.

I have the actual November 2024 documentation, and that statement is simply not accurate.

The documentation specifically states:

“On test drive felt like Transmission had a shudder. Recommend transmission fluid service with shudder guard.”

This was documented while my Vehicle Service Contract was active. Yet SilverRock’s BBB response claims there were no transmission-related concerns reported in the claim documentation.

How can a company say there were no transmission concerns when the actual documentation specifically references a transmission shudder and recommends transmission-related service?

As someone who works in customer experience leadership, I understand the importance of listening to customers, reviewing factual information, and taking accountability when something goes wrong. I would be ashamed to work for a company that appears more focused on protecting its bottom line than taking the time to review the facts and do what is right for the customer.

This experience has completely destroyed my trust in SilverRock. I should not have to fight this hard to get a proper review of a claim and the documentation surrounding it.

This has been the worst customer experience I have ever had with a company.

I will never do business with SilverRock again, and I would never recommend them to anyone.

I sincerely hope others think twice before trusting SilverRock with their vehicle coverage.

I purchased a warranty through caravana. It says 3 oil changes for up to a year. NO WHERE does it says there's a mileage cap. Just took my truck in and they say silver Rock won't cover it. Do not buy this policy unless you're aware that it's worthless after 15k miles. 5k miles per oil change.

The lady that I spoke to was just trying to get me off the phone the whole time and it's the 1st time I called!! Only 2 stars because she did give me the info but RUDE about it.

No a great experience!!!

And that is why we can't have nice things.

PLEASE DO NOT USE THESE SCAM ARTIST!!!!! YOU ARE SIMPLY PUT DONATING YOUR HARD EARNED MONEY!!! THEY FIND ANY EXCUSE AND WILL NOT COVER ANYTHING!!!

They suck.They denied a cosmetic claim that was a dent which was on the vehicle when it was dropped off and was not disclosed.They called it normal wear and tear.USELESS100%

you don't have an option for zero stars, that's what this company deserves, it's not about approval for claim or disapproval, it's about the fact that people who are totally unprofessional and have no idea about cars say such nonsense that I'm ashamed to listen to it, I don't understand who even uses their services and pays for these stupid warranties stay away !

The level of incompetence I experienced with the company was astounding. The public has experienced an overall decline in customer service over the past couple of decades as company care less and invest less in the customer service experience but my experience with Silverrrock was an outlier even in the context. I purchased a vehicle with Carvana that had undisclosed body damage when we picked it up. They gave us a 60 days window for repairs they approved. They're contracted with SilverRock regrettably for this work. The first repair shop was a mobile company, so Silverock they wouldn't approve repairs because they didn't have a physical address. On to the 2nd. Silverrock wouldn't approve there payment method. The 3rd company they sent out denials as well stating the repairs weren't under warranty. I spend countless hours on the phone with them and Carvana trying to sort this out. The claims department sends out the denials by email and text. There were numerous claim submissions. When you call customer service they have no knowledge of these communications and are clueless frankly. When I most recently called I was told the repairs were approved, the same estimate that was previously denied. It was approved the DAY before the 60 days expiration from Carvana and they didn't communicate the approval to me. They said it was sent to the repair shop. Now I have to struggle to get Carvana to extend the approval because of this incompetence. There is no continuity, obvious no documentation, between the claims department and the customer service reps. But you can't speak with the claims department. Dreadful unprofessional with many individuals who don't have the capacity to put themselves in the customers position, never mind comprehend how one department could be sending out communication that the front line people have no knowledge of. A total circus act.