AZAZIE Anmeldelser 

I ordered 2 bridesmaid dresses from Azazie. I have no issues with how or when they arrived. The items were fine, decent enough material (not amazing, but fine) and arrived in good time. But I wasn't sure which to keep. Eventually decided on one and generated the return for the other, which provided me a shipping label and product authentification form to include in the return parcel. Since then I decided I just really wasn't sure about the second dress that I kept either and that the new collection had some nicer options that I wanted to buy instead. So I decided to try and return this second item from my original order. The online process allowed me to do so and said the return was in process. However, I received no shipping label or product authentification form to include in the return parcel to allow me to actually return the dress. It's possible that I am not allowed to return both items from the same order at different times. I appreciate that. But since the online returns portal allowed me to start the process I assumed I could go ahead. But without the product authentification form and shipping label to know where to send it, I am now stuck. Since starting this process, I have sent an email via their website, an actual email to the customer service team, a message on Instagram, a Facebook message and had a chat with through the online chat. I have either come up against the endlessly useless AI chatbot response, that doesn't understand my issue and therefore can't help, or absolute silence. It seems communication with an actual human who can help me or explain whether I can or cannot proceed, is simply not possible. Unless it seems, I pay an extortionate amount to phone America from the UK. Very very disappointed in their absolute lack of proper customer service and clear avoidance of dealing with people and real problems by hiding behind AI.

Ho fatto un ordine, arrivato nei tempi previsti.
Il problema? Il reso dell’articolo!
Ho avviato la procedura di reso e mi hanno mandato l’etichetta. Mi reco all’ufficio postale e non me l’accetta, perché nell’impaginazione che hanno fatto nel file, manca il pezzo dove l’ufficio postale applica il timbro, e non accetta il pacco.
È una settimana che sono in ballo con il servizio clienti via mail, e continuano a mandarmi l’etichetta impaginata con la parte tagliata, sempre con lo stesso problema.
Non so più come far risolvere il problema!
Io vorrei solo riuscire ad effettuare il reso!
Se dovete ordinare, sperate che l’articolo vada bene, perché fare il reso è un incubo!

Robe reçue rapidement.J’ai commandé la robe en taille 38, alors que je fais habituellement du 32–34, et grâce au guide des tailles très bien fait, j’ai pu choisir la taille qui me correspondait parfaitement. La qualité y est et le prix raisonnable pour une robe de cette qualité. Je suis vraiment ravie de ma commande !

We went to an Azazie pop up store in Brisbane which was a great way to check colours and sizing. We then ordered a few options for my bridesmaid dresses which did take a while to arrive but were good quality and exactly as pictured. They made it really easy to return the option we never went with and the refund was delivered promptly. Overall, really good customer service and good quality and variety of dresses in basically any colour and size you could possible want. Highly recommend!

I cannot say enough good things about my experience with Azazie, and especially Alessandra in Customer Support! She was absolutely wonderful to work with and made the entire process so easy.

I had ordered four dresses (two styles in two different sizes) and as soon as the first one arrived, I knew it was the one! Unfortunately, the other three were already on their way, and it was too late to cancel them. Alessandra was so incredibly helpful and made returning them completely stress-free. She even waived all three return fees, sent me the labels and instructions, and took care of everything for me.

She was always SO fast to respond, and every email was genuinely kind and friendly. I never felt like I was being annoying or frustrating, even with all of my questions and changes. She truly went above and beyond and made the whole experience wonderful.

And I absolutely LOVED my dress! It was beautiful, I felt amazing in it, and I got so many compliments. I’m so grateful to Alessandra for making such an important purchase feel so easy and positive. She is seriously amazing and deserves all the recognition! ❤️

Myself and my friend ordered 6 try on dresses each (12 in total) and initially was very impressed with the quality and the service with very quick shipping. We picked a dress we loved so went ahead and ordered the exact dress just in a different colour. However when the dress arrived the quality was completely different (awful, very poorly made) and there was added elements that weren’t on the try on dress. The mesh was see through and the built in bra (which was not on the try on) was very poor quality. I contacted Azazie through their live chat and their customer service was not the best. I added lots of extras (ties, pocket squares etc) but will be returning my whole order.

Good Company in US for clothing. Ordered online. Arrived in good condition. AI handles returns. But you can contact Customer Service separately by email. They replied and helped. No problem with returns and monies refunded immediately upon receipt of item returned. No hassle at all.

Emailed to say the parcel had not arrived, well it was left outside my property and not there when i returned from work. Emailed them back what they requested to initiate replacement or refund. Not heard a thing from them since. AVOID

Don't buy from them
I placed an order over a month ago, and the order status is still unchanged. The promised delivery date has not been respected, and despite repeatedly contacting customer service, I have not received any clear information or solution.

Most of the time, you are dealing with a bot that provides no useful assistance. A human customer service representative is apparently only available from 5 PM CET.

Even when you finally manage to speak to someone, the response is always the same: “I’ll check with my team and get back to you.” And then you’re left waiting again, with no concrete update.

At this point, I still have no clear information about when my order will actually be shipped or delivered. Very frustrating experience and extremely poor customer service.

Acquistato ad agosto 2026 abito con spedizione rapida. L'abito è arrivato difettato. La cerniera era da smontare e rimettere perché creava un buco al termine. Ho mandato foto e chiesto istruzioni. Non hanno mai dato istruzioni su come risolvere se farlo sistemare io e pagare loro il costo o sostituire. Dopo 20 giorni e numerose mail continuano a dire che il ticket è chiuso e sono pronti ad ascoltare i miei suggerimenti. Insomma un servizio post vendita penoso.

Die Rücksendung soll plötzlich 20€ kosten, was eine ziemlich Frechheit ist, dafür dass das Kleid nicht dem entsprach, was auf der Website zu sehen war.
Schade

Helt igennem forfærdeligt! Jeg bestilte to kjoler der skulle bruges til guldbryllup, jeg betalte for hastelevering, så det ville ankomme 14 dage før de skulle bruges, endda selvom de estimerede levering burde komme frem inden også, men jeg ville ikke risikerer noget. Jeg har forsøgt at kontakte dem i en uge, og støder konstant på en AI der ikke kan hjælpe, min pakke er væk, de kan ikke finde den og jeg står nu her dagen forinden og har ikke de to kjoler! Forfærdeligt at de har så lidt styr på det! Køb ikke herfra medmindre du har evigheder til du skal bruge det du bestiller, jeg er så ulykkelig over det og vred!

An sich sind sie Kleider gute Qualität aber die Rücksendegebühr pro Kleid ist eine Frechheit, noch dazu werden angewendete Gutscheine zurück verrechnet nach der Rücksendung.

Escribí una reseña el otro día, me respondisteis sobre la etiqueta de devolución, cuando no os comenté nada de eso, ya que tengo la etiqueta. Al escanear el
Código de la etiqueta, me aparece un apartado, en el que tengo que meter mi correo, y el número de seguimiento, cuando lo hago, me sale un mensaje diciendo que el pedido no se puede devolver. Me queda menos de 7 días para devolverlo y me sigue apareciendo ese mensaje. Por favor revisarlo

I vestiti sono belli e fatti bene, ma il problema si pone nel momento del reso e rimborso, Reso inviato il 14 luglio e ancora non ricevuto rimborso. La warehouse in Germania non è così lontana dall’Italia. Invio mail e chat da tempo ma l’unica persona che mi risponde è l’IA. Chiedo gentilmente all’assistenza di verificare il tutto e velocizzare il rimborso

el vestido talla mas grande de la talla que es y el envio llego tarde....

Ich habe 10 Kleider bestellt und alle haben mir gepasst - eins war schöner als das andere. Alles super verarbeitet und der Versand war auch schnell. Rückgabe war kein Problem, habe das Geld innerhalb von ein paar Tagen erstattet bekommen, der Kundenservice hat auch sehr schnell auf meine Nachfragen reagiert. Alles in allem top.

I purchased two dresses, Unfortunately, the two dresses did not fit properly. One was too tight, and the other was missing a strap, making it impossible to wear.
I contacted customer service, and Kathrina handled my concerns. She apologized for the inconvenience, and responded to my messages quickly. I provided the pictures and other details requested for the return and refund, and the very next day, I received an email with the return process .

I’m very happy with the way Kathrina communicated with me throughout the process. She was professional, helpful, and made everything so easy.
Once I receive my refund, I will definitely order again. This time, I understand that the size chart doesn’t match my usual size, so I now know what size to choose for my next order.

Thank you, Kathrina, for a job well done. I truly appreciate your help in processing my returns and for making this experience a positive one.

Awful customer service and workers. Would never recommend to anyone

I felt I have to leave this review as I really want to give Lesley a really big thank you. Throughout my whole Azazie experience she has been amazing and so so helpful. 

I ordered a few bridesmaid dresses and kept one in the end. My friends wedding is two weeks away and two buttons fell off the dress and I was panicking so I emailed customer service and even though it’s over the returns period I’ve been able to return the dress so thank you so much. 

I’ve luckily been able to buy another dress in a similarISH style that came the next day and fits great too.

Thank you again Lesley for going above and beyond!