saira cawthraw

Order #218448
Not arrived , several emails asking about delivery date but no response.

Easy to set up and use.

All collections good. App informative.

order #32392

Full product refund issued as product wasn't right for me.
Customer support very quick to ensure situation was made good.
Thank you for the prompt response.

Needed to change booking date. Refund in form of voucher for future show with instructions on how to complete exchange. Thank you.

I have cancelled the standing order for top up 07459 354690 . This sim is no longer used. I cancelled PayPal payments in August but it has gone through today.
Please DO NOT take any more payments for this number.
This is part of a long going issues with lyca and it's app and website. It's not easily accessible requiring otp everytime.
I have now closed account and don't use sim but payment is still being taken. Please stop taking PayPal payment.

Received outdoor furniture set. One item incomplete, no table top. Emailed several times no response. Replacement item needed.
Very poor communication.
Also cushion zipper broken. Now very disappointed with product parts I’ve received.
I have fixed the zipper!
Thanks for reaching out hopefully resolved soon.
UPDATE:
Have received replacement item and I completed item taken away.
Thank you for resolving issue. I have now changed to 4 star review as it would have been better if the initial communication by email hade resolved issue. Thanks again.

Number not identified , password not accepted. Please reset account. Ongoing absolutely rubbish account log in on app and browser. Sort out the bad tech. Hate this company so much all the time something wrong
Explained too many times unable to use it.




I cannot log in on app or website with a password. Account is locked despite resetting password . It constantly lock me out. Both website browser and app. Please reset . AGAIN!
Still waiting for some sort of response
Need to login to app or browser with password. Please sort asap.

EDIT:
received password. Thanks.
It would be good if you responded to emails then no need for average reviews. Thanks
Edit 21/06/24
Back to no access:
Absolutely ridiculous the app and website keep locking me out. I've already explained that I have registered the SIM but my elderly mum uses it. She doesn't understand OTP so I top up the account. I can't do this if the app and website keep locking the account when I try to use the password.
Please sort this asap. It's so frustrating.
Also want to add PayPal not card. Please try and understand my frustration my elderly parent needs to be able to use this SIM.


I have registered Lyca sim. I need to be able to access app and website using password. The phone is for elderly parent who doesn’t understand OTP.
Despite several emails requesting password reset to access account no response. Desperately need this to be able to top up account for elderly parent who has needs for communication.
Just need to be sent password reset link to email.

Easy to use. Convenient location.

No communication regarding order. Very poor customer service which is very disappointing considering the efforts in conning customers to make a purchase.
[Order #12892] (December 11, 2023)
Please respond to numerous emails positive or negative, to allow alternatives to be sorted before Christmas .
Thank you.

Easy to use, convenient location.

All good, thanks for putting parcel in locker.

Absolutely terrible company. Employing people to steal items that should be delivered. Not investigating or sending reports of investigation to seller.

Update to yodel response 05/05/23
Pointless- you have said the exact same thing many times. Just look at you computing system all info is there.

Waiting for delivery from January 2023
YODEL tracking number- JD0002219856739307

In response to your "reply" I have done this many times but you really don't want to look into this for me.

Please can you supply proof of delivery. I DID NOT receive this parcel and I have been waiting since JANUARY


Waiting for order since January. DIMPRICE say it's sent but I have not received.
YODEL say they have delivered but they haven't.
YODEL say DIMPRICE must file claim, DIMPRICE say they have. Neither are taking responsibility for items paid for and not delivered.
DIMPRICE Order number- 442021151358
YODEL tracking number- JD0002219856739307

Received response from yodel and again told me to contact seller. Absolutely unbelievable. Your delivery driver may have taken photo of item at my door but when I got back from work it was not there. A photo of item outside my house is not proof of receipt.

Just received a response from yodel , even though they claim to have delivered with a photo, that they were given the parcel by a third party so I should contact them Whistl to claim the item.
So yodel say they have delivered and have proof, but even so I should contact another company who gave them the parcel to make a claim . If I wasn't the one being ripped off by Yodel I'd think this was a comedy.
Please just find my parcel and deliver or initiate refund.

Waiting for order since January. DIMPRICE say it's sent but I have not received.
YODEL say they have delivered but they haven't.
YODEL say DIMPRICE must file claim, DIMPRICE say they have. Neither are taking responsibility for items paid for and not delivered.
DIMPRICE Order number- 442021151358
YODEL tracking number- JD0002219856739307

Order number TTMSC8
Expecting items to arrive from glide tech ltd via onbuy.com. Account information states item sent 01/12/22. Tracking number not recognised by delivery company. A little worried company is fraudlent and has just taken the payment. Communication regarding expected delivery date would be desired. Thanks

To confirm , you haven’t resolved anything by email. You have sent me a link to open a dispute in PayPal. You company has not resolved anything.

A bit like all the other 1star complaints below, service has always been hit and miss. Now I have had no medication for past two weeks. I am expecting to die soon as a result of delayed medication from Pilltime. Please help me.

Cancelled gig September 2019, no refund to date.
Order 112567
I bought tickets for gig, it was cancelled rescheduled for September 2019. The re scheduled gig was cancelled again. I was offered a coupon but declined requesting a money refund. This was agreed. I have now been waiting over a year now. I was told that they tried to make a refund but didn’t have international bank details. I sent them all details but I’m still being delayed with a refund.
They have used the excuse of the terrible pandemic to take money from customers. In my opinion this is disgraceful as many people have truly suffered as a result of the pandemic and using this as an excuse to not issue a refund, which I am owed for a gig cancelled two years ago, is terrible.

Refund received. Finally.