James

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing fault and agreed to refund but only on return of the goods. No compensation/discount code or money off offered despite my time wasted arranging return and inconvenience. Very disappointed.

Have had few of these giant cookies over the years which have been nice however a recent Happy Birthday 'double layer' was really not good. Too much icing and different flavours and super sweet. Will try elsewhere next time.

Really surprised to read the bad reviews on here. We've had a Jumpking Oval 8ft x 11.tft (the John Lewis one) for 3 years and its still going strong. I did have to replace the net but that was due to one of the kids breaking the zip. Customer service has been spot on when ordering parts and communication no problem. Can't see why this won't last for many more years, it's sturdy and so far standing up to the vigorous play of our little ones!

Lost parcel - no apologies and lengthy process to try and get a refund. Terrible company

Horrible experience with Goldcar at Valencia Airport last October 2021. Arrived to be given a battered old Fiat with huge dents and scratches all over the car. I thought the damage was listed on the precondition report however in my naivety it was only minor damage noted. Luckily I took photographs and video of the car before driving away. On return Goldcar have charged me £800 for damage which was caused prior to my rental. Despite numerous phone calls and emails showing the damage before I drove away, they refused to acknowledge and the money has been taken! DO NOT USE THIS COMPANY!

Super customer service and top top quality socks. Nice touch being delivered in a smart gift box!

Never a driver available in busy South London area! Prices randomly go sky high and way above original estimate. Silly company. Back to Bolt and Uber for me....

As an owner of a campervan, this has to be by far the worst website I've used. Terrible navigation and clumpy website, messages from hirers just dissappear! Go elsewhere would be my advice.

Superb customer service! Arranged a nexr day replacement of 6 month old Candy washing machine which randomly broke. No fuss, polite and apologetic staff. Thanks!

Decent gyms with plenty of equipment. Value for money and they have really upper thier game with the cleanliness recently.

We gave it a go over 4 weeks with a discount code but no chance we will continue. The majority of recipes are bland and cheap (rice / noodle based with really poor quality meat). The only decent meal we had was when we upgraded to a premium lamb steak for an extra £2.99 each! Portion sizes are small too and some of the veg was rotten (to thier credit the out of date stuff was refunded). Convenient but well over priced for such poor quality.

Terrible customer service. Ordered 2 of the same item for a very important project but only one turned up. They will not send a replacement until an 'investigation case' has been resolved with the courier Hermes. Three phone calls and all we get is 'computer says no. Totally unacceptable.
A

Airbnb Customer Support are not applying common sense or compassion to customers. Do not book unless the host is offering 100% cancellations. I'm £150 out of pocket through no fault of my own and trying to get anywhere with the online chat is a nightmare. They are refusing to refund a £96 service fee despite it now being illegal for us to stay at the house. So disappointed and angry, I won't be using again.

GO TO THE MANUFACTURER DIRECTLY! We had a representative from John Lewis come and measure our stairs landing and bedroom. He over measured to 'up sell' a carpet already ridiculously over priced and fitting was £300. Take a John Lewis sample to a local independent carpet shop, they can go direct to the manufacturer. We managed to save £500 doing it that way. Wont use JL again, total rip of merchants.

I've been on the market with Purplebricks for nearly 7 months having had THREE sales fall through! If you price it right you will get plenty of viewings and offers, however it's the after sales that massively lets them down.

You pay upfront and it really does feel like once they have your money that's it. Not once did Purplebricks call me or discuss strategies, I always had to do the chasing.

The local property experts cover a huge area and they really don't have the time to offer you a personalised experience. You are one of a huge number of people trying to get their attention and will be lucky if they remember your name. Once you have accepted an offer it feels like you are on your own.

I honestly believe the sales falling through could have been avoided if I had gone with a traditional high street estate agent.

Money wasted! You will end up paying for a real estate agent anyway - like me and many others have done.

(My Purplebricks Invoice has been sent to Trust Pilot to prove I am/was a genuine customer)

I ordered an expensive boquet of flowers for my wife's anniversary. It included 2x Lilly flowers in the arrangement however both buds were on the same stem at different heights. This meant one Lilly towered over the rest of the flowers and you couldn't cut the steam or you would loose the other one.

I was left with a ridiculous looking arrangement of flowers!

I complained, sending in photos however they replied saying "the flower arrangement recieved is within their expectations". They failed to reply to my second email.

Furthermore the flowers didn't arrive until the late afternoon. I've never written a bad review online before but Eflorist are the exception. Avoid this company at all costs and go elsewhere!

I've been a member for over two years and earned £600 + in cash back! Totally free money for shopping online through Topcashback. Highly recommend!