Nice things to buy but unfortunately the customer service was awful.

I went to the returns desk with my husband to return something, which I understand was not actually eligible for return. That’s fine, these things happen. What really bothered me was the way the sales assistant dealt with it. Instead of simply explaining that I couldn’t return it, she laughed at my husband and I.

It was rude, unnecessary and honestly quite embarrassing. It may have been a small interaction to her, but it genuinely affected me and left a really bad impression.

It doesn’t cost anything to be kind, especially when you’re being paid to deal with customers. A little bit of basic courtesy would have gone a long way.