Don't buy from here!
Don't buy from here!
I ordered a Pen from here for a present to my grandmother (Parker). After 2 days. It completely clogged up and was not usable. When I contacted customer service, I was told that I should clean, and soak it for 24 hours. I ended up sending it back, they in return ended it back saying they had cleaned it.
After 2 more days, it clogged up again. They told me that she has use it every day most of the day, very weird product, and I know for a fact isn't true, since she really does use it everyday.
They even accused me of using wrong ink, even tho I bought the ink from them, and of the same brand of the pen, like it was recommended on the webside when I bought it... They refuse to take it back...
Don't buy from here, they send faulty items and the customer service is awful.
Antwoord van PenStore.dk
Hi,
We’re sorry to hear about the issues you’ve experienced with the pen and understand how frustrating it must be, especially when it was purchased as a gift.
We’re also sorry that you felt our communication was dismissive. We understand your concerns regarding the ink and the fact that the problem returned after the pen had been cleaned. We appreciate you taking the time to share your experience, and we’ll take your feedback into consideration when reviewing how we handle similar cases.
Best regards,
Hannah
Pen Store