Time length, no refund process
I ordered my dress and heels almost three weeks in advance of my child's christening and based the whole color scheme from the dress purchased.
After reaching out, it became clear Wilson and Carter were unable to confirm a delivery date or contact the courier.
When I requested a refund they replied "you might still like it" whilst missing the point that if it doesn't arrive in time for what it was purchased for, then why would I need it, not to mention that I would now have to purchase a new outfit spending more time and money in order to find something that now matched the event theme.
I have been left frustrated, out of pocket as their is no direct refund process, upset at the lack of understanding and overall, a bitter taste in my mouth.
Don't reccomend unless you have time to wait.