Hi Pinas,

Thank you for your feedback.

We’ve reviewed your transactions and can confirm that both of your orders were successfully completed, and the crypto was delivered to your wallet. As a non-custodial service, Transak does not have access to user wallets, so any movement of funds from your wallet would need to be done directly by you.

We’ve shared all the relevant transaction details and explanations with you via a separate email. If your concern relates to something else, please feel free to reply to that email—we’ll be happy to assist further.

If you feel your concern has been addressed, we would greatly appreciate you considering an update to your review.

Kind regards,
Transak Support Team