Returning goods is also very problematic.
There were no problems with the delivery of the goods, everything was great.
Then there came a time when I had to return one of the items because I got the size wrong. They told me it could be done and took my wheels.
After they picked up my wheels, the company stopped responding to inquiries and won't process a refund. I tried contacting them by phone, but they don't answer my calls. I tried messaging them tthrough email and whatsapp. So, for two months, they keep saying they still can't get it, either the wheels or something else, and they respond It's good if it happens every two weeks. I have neither wheels nor money now.
Ps:
After this letter, Katrien contacted me, and after another month of negotiations the company finally found the wheels and refunded half of the money. A couple of weeks later, I was still able to hand over the second set of tires to DPD, and, as Katrien had promised, all the money was refunded. In effect, throughout the return process and the very long negotiations, only one person from the company was able to resolve this issue and could return tires.
Antwoord van BandenConcurrent
Dear Grigory,
Thank you for sharing your experience. It’s good to hear that the delivery itself went smoothly, but we’re sorry to read that the return and refund process has caused so much frustration. That is certainly not how we want things to feel.
At this moment, we’re unfortunately unable to locate your order or return in our system based on the information available here. Without the order details, we can’t see what has already been processed or where it may have gone wrong.
If the wheels were picked up, there should normally be a pickup or collection receipt from the carrier. If you still have this document, we kindly ask you to contact us directly and share it together with your order number or the email address used for the purchase. With that information, we can immediately check where the return is registered and what the current status is.
We understand how frustrating it must be to feel left without both the wheels and the refund. Please be assured that we do not ignore returns intentionally. In some cases, delays occur when a return cannot be matched to an order or when information from the carrier is missing. Once we have the correct details, we can investigate this properly and move things forward.
You’re always welcome to contact us via email or WhatsApp. As soon as we have the necessary information, we’ll gladly look into this for you and help resolve it as quickly as possible.
Groetjes,
Team BandenConcurrent