Pretty poor communication, ordered a swtd book deluxe edition last year and found out my order wasn't imput then through new emails they made me unable to purchase from them again. Pretty rude I'd say. Considering the failure was on their end and it was cause I was rude but I feel like I had a little right to be mad. So... overall experience was not exactly.. fun. Pretty mediocre customer service. I would reach out and get little to no responses back, and I only got the book just 2 days after the birthday party it was for. And I had to give it to them late. Because of the poor performance skills and work ethics. I've set the date when I ordered it. And it's taken this long to be able to even write this.