Junea Vendingmachines - poor customer service.
I've been a client since the beginning of 2024, and we have a warehouse. Here's my experience:
The machine's stock is limited, and you have to email them to change the goods you want to sell.
The app is terrible—always full of errors.
Not easy to use, especially for older folks.
Bugs in the machine are super common. Drinks get stuck, and sometimes it drops the wrong item you chose.
I've been waiting three weeks for their technician to fix the machine, and they never sent a credit note for it. They make you pay even when the machine is broken.
Poor customer service—maybe they'll pay attention to you if you're Dutch.
I've contacted them many times by email, and they just don't care! They simply don't answer. If they were an honest company, they'd see my side too. The machine has been shut down for a month, and after many days, they finally replied to one of my emails just to say they don't think a credit note is wise. So tell me, what is wise? I have a broken machine and drivers calling me multiple times a week because the drinks didn't come out as they should.
After the contract ends, I would never recommend this company!
It's very sad. As always, they're super nice when they want to sell you the product, but after that, your opinion and how you feel about their service doesn't matter anymore.
I hope this will help you that are looking before close a deal with this company to do not the same mistake as i did.
Antwoord van Junea
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met your expectations, and we want to clarify a few things to ensure full transparency.
Contractual Obligations: You requested to terminate your contract within two weeks of the machine’s installation due to the product not aligning with your audience's needs. While we understand the frustration, we are obligated to uphold the 12-month contract that was agreed upon and signed. We always aim to be fair and transparent in our agreements, and early termination was unfortunately not possible.
Communication and Response Time: We were surprised to read that you feel we didn’t respond to your emails. We have reviewed our records and can confirm that we responded to all emails sent by you in a timely manner. It’s possible that these emails did not reach you or were missed, and we sincerely apologize for any inconvenience caused by this.
Technical Issues: We were aware of the technical problems you mentioned and intended to resolve them as quickly as possible. However, despite our attempts to schedule a service visit, we did not receive a response to our emails. This lack of communication is why the issue took longer to resolve than we would have liked. We strive to address such matters promptly and regret any frustration caused by the delay.
We greatly value your feedback and are committed to improving our services. If you have any additional concerns, we’re more than happy to discuss solutions for the remainder of your contract.