Zadarma Reviews 

Best customer support, solved issue fast. Good quality SIP service. Recommending 10/10

Pongo una estrella porque no se puede poner menos.

La atención y soporte es pésima, no me dejan activar la linea a pesar que añado un CIF valido y no hablan, parecen robots que no tienen capacidad de razonamiento para explicar nada.

I am NOT PAYING A DIME until the company confirms I will receive the service, what a scam- I'm glad I read the reviews before submitting my legal documents.

phishing no service no call center no assistence really bullsh... take only money

the company is non managed. they had a problem with my id verification. customer service says - nothing to do with us its verification' verification keeps repeating the same question like an endless tape loop despite me complying with requests - Zero management intervention and a lot of arrogant college kids on support or verification who simply cant understand a logic flaw or a circular argument. I hope they go bust but they got $30 of my money as i bail out - is this the great Americaan way to do business!?

Максимально некомпетентний сервіс. Спочатку неможливо було поповнити рахунок українською карткою. Потім під час підключення номера система зажадала документи. Я їх завантажив, після чого оператор почав питати, навіщо я це зробив, хоча документи вимагав сам сервіс.

Далі почався справжній квест: оператор то стверджував, що документи не потрібні, то знову вимагав їх завантажити. Я пройшов перевірку обличчя через застосунок, надіслав паспорт, потім додатково попросили фото з документом, датою та написом. Після виконання всіх вимог документи майже одразу відхилили.

Замість нормального вирішення проблеми я отримав суперечливі запитання, нерозуміння оператором власних процедур і зрештою блокування акаунта після конфлікту з підтримкою.

Сервіс може бути дешевим, але з такою підтримкою та системою верифікації користуватися ним просто неможливо. Категорично не рекомендую.

J’ai testé Zadarma pour mon activité de consulting, j’avais besoin d’un numéro français + un allemand sans me ruiner. La qualité des appels est vraiment top, même en déplacement. J’utilise l’enregistrement des conversations et l’intégration CRM, ça m’a fait gagner un temps fou. L’interface est claire, pas trop de blabla. Un petit détail : j’ai mis un moment à comprendre le speech analytics mais une fois configuré c’est super utile. Support réactif en français, ce qui change de beaucoup d’autres. Je recommande.

Worst service ever!
They accept the verification, and after 1 week they block your account for fake verification and after sending all documents needed, they cancel all order and keep your founds.

Excellent chat support.

Stay away from these scammers. They initially pretend to be angels, but once they have your credit card details, you'll see their true face. And what's worse, they'll blame you for it!!!!!!!!!!!!!!!!

I've had a great experieince with Zadarma Support. The setup may be a bit complicated, but support is always there at the drop of a hat!

Contraté un plan de 2000 minutos con Zadarma pensando que tendría flexibilidad para utilizarlos. El primer mes, por volumen de trabajo, no llegué a consumirlos todos. Mi sorpresa llegó al mes siguiente cuando descubrí que los minutos que no usaste simplemente desaparecen; no se acumulan para el siguiente periodo.

Si quieres seguir usando el servicio, tienes que volver a pagar la tarifa completa del plan otra vez, perdiendo literalmente el dinero de los minutos que ya habías pagado y no consumiste.

Me parece una política fatal y nada amigable con el cliente. En lugar de fidelizar, da la sensación de que solo buscan sacarte el dinero. Hoy en día existen muchísimas alternativas de telefonía IP y VoIP con condiciones infinitamente más transparentes y razonables.

I don't recommend it, the service is rubbish

I am extremely disappointed with my experience trying to use this platform. The setup process is a total headache, especially if you are an international user or running a new startup. They lure you in with low prices, but once you try to actually get a number or use the service, you hit an absolute wall with rigid verification demands.

When I tried to set everything up, I ran into loops of document rejections and unhelpful customer service responses. It feels like they make it as difficult as possible to actually utilize what you paid for, and there is zero flexibility for modern remote workers or sole proprietors.

If you are looking for a smooth, hassle-free VoIP or virtual number provider, save your money and look elsewhere. Not recommended at all.

I used to enjoy using this service a lot. I don’t know what happened over there, but now it’s a complete mess. Separately I have to mention their verification processes are terribly unprofessinal. They need to fire the verification team and hire a service like sumsum or just change the head of that team

Very good service

Very disappointing experience.

As a nonprofit organization, we provided official documentation confirming the organization's existence and legal details, including our Avis de situation SIRENE, récépissé de déclaration en préfecture, JOAFE publication, RIB, and identity documentation.

Despite providing these documents, the verification department repeatedly insisted that we provide a KBIS. The problem is that a KBIS is not applicable to our organization in the same way it would be to a commercial company registered with the RCS.

We explained this multiple times and provided the relevant official documentation, yet the issue was never properly resolved. Instead, we continued receiving requests, automated, and sometimes even aggressive for a document that we do not have.

Quote of what a support agent replied:
"Absolument pas. Ces informations n'ont pas été fournies. L'activation de numéros mobiles n'est pas disponible pour les entreprises." .

Note that we started the conversation in English and they eventually replied in French, aggresively, for no reason.

They then apologized for asking the KBIS and for the "rude message" by asking again the KBIS:

"In our previous message, we apologized for sending an erroneous message that did not concern your order.
We apologize once again and ask you to upload the Kbis."

The service was ultimately never activated, and we had to request cancellation and a refund, which, at the time and date of this review, has not yet been issued (or even acknowledged by the support team).

What is most frustrating is that this could have been resolved with a proper manual review by someone familiar with French Association Loi 1901 structures. Instead, we experienced repeated back-and-forth with what appeared to be generic verification requests from bots.

Overall, a very frustrating experience and not the level of customer service or verification handling for an enterprise with "Over 19 years
of continuous improvement" as they say in their website or the easiness of "5 Minutes to set up any service".

It's not worth the money, it's not worth the time, and it isn't a legitimate company to make business with. It feels more like an untrustworthy operation than a professional service. They rely on third-party intermediaries to issue numbers and handle invoicing, leaving customers stranded when basic compliance fails. We already made the reports in France and with EU mechanisms.

NON MI ERO RESO CONTO DI AVER MANDATO UNA BOLLETTA CHE RIPORTAVALA DATA SUPERIORE AI SEI MESI RICHIESTI. RIMANE L'ASSURDITA' DEL FATTO CHE NON DICANO QUALE SIA IL MOTIVO PER CUI IL DOCUMENTO VENGA RIFIUTATO (E INFATTI ME NE SONO ACCORTO SOLO) PERO' QUANDO POI HO ALLEGATO IL DOCUMENTO CORRETTO, HANNO PROVVEDUTO ALL'ATTIVAZIONE DEL NUMERO. ORA RIMANE DA VEDERE LA QUALITà AUDIO E DEL SERVIZIO IN GENERALE, MA SEBBENE LA CHAT ONLINE E RELATIVI OPERATORI SIANO ASSOLUTAMENTE DA BOCCIARE PER MODI, EMPATIA E OPERATIVITà, NON POSSO NON RETTIFICARE LA MIA RECENSIONE VISTO CHE IL SERVIZIO E' STATO POI ATTIVATO E LA COLPA ERA IN PARTE MIA.
Tra i peggiori servizi mai provati. Per la verifica della residenza, nonostante abbia mandato i documenti di identità (sui quali è indicata) ed una bolletta (l'unica a mio nome con l'indirizzo che vogliono, le altre arrivano a nome di mia moglie o riportano l'indirizzo del condominio, che affaccia su più strade e quindi non riporta la mia, ma la via principale), continuano a non attivare il servizio sebbene abbia già pagato. insistono col chiedere le bollette: ma se uno ha le utenze intestate ad altra persona, come caxxxo fa? Alle richieste di intervento rispondono a rilento e anche in chat sono tutto tranne che chiari e continuano a ripetere la stessa cosa: inviare copia di una utenza valida: ed io gliel'ho mandataaaaaaaaaaaa! Maledetti incompententi e maledetto io che ho scelto loro per attivare questo servizio. L'ultima volta ho preso Messagenet che non mi ha dato questi problemi ma per una qualità audio migliore mi è stato consigliato Zadarma... che invece si sta rivelando una schifezza sotto il profilo della gestione del cliente e delle criticità. Servizio pessimo!

Avoid at all cost. They want documents but cant specify which documents. Its normal that countries have requirements to order a voip number. But how can you be a VOIP Provider if you didn't know which documents are required. The support answer just simple "we don't know". Don't deposit money here, its gone. they are worthless.