Tesco Insurance Reviews 

Flat out refused my travel insurance claim that was covered under my policy.

Tesco Pet Insurance - would give 0 stars if that was possible. Terrible service and use every trick to make sure they don’t have to pay out on claims. Conveniently give claim denials once monthly premiums have been paid. Call handlers have zero interest in providing a service. Avoid at all costs.

Very easy to explain why I was putting in claim

Very helpful and polite and friendly and very prompt with insurance details with e mail and post details of my policy.

Previously written review. Since posting it I had a reply from Tesco - by email! However, it was an email I couldn’t reply to! You could not make this up! Tesco, a giant business, does not use email as a means of communication - their choice. Now phoning is not much better: been waiting 30 mins on a call.
Why I’m writing this is to clear the air: on 17.9.26 a driver banged their door into my car leaving a large dent. Driver wanted to pay cash but I declined until I found out how much the repair was: £388.88. I called driver & advised they contact their insurer. I then learned I had to notify my insurer - Tesco. They noted my call as ‘for information only’ - not a claim. My insurance renewed on 30/9/26 & I later had a letter from Tesco informing me £114.88 added premium was due for notifying them of the car door incident! Fortunately I had a separate ‘minor damage’ insurance which repaired the damage (I had purchased this insurance in 2023 for 3yrs for £380 when the car was new). I have informed the driver of the outcome which seems she will not be financially penalised. I don’t know if she will contact her insurer but I am contemplating to bring a private prosecution to recover the £114.88, complained to FOS, ABI & anyone who’ll listen! All this from a damaged car door.

Friendly staff and always helpful

Tesco were quick to respond when I reported the incident, they kept me informed of what was happening and who was dealing with what. The repair took just over the week and I was very pleased with the repair.

The short time it took to register. The price is affordable for me. Everything it covers for max to make his life enjoyable

Courteous, helpful and knowledgeable phone operative

Fast and friendly service

Very pleasant and efficient. Quickly dealt with my request.

Responsive and professional call handler - fast to activate repair and courtesy car option

Quick, easy friendly service,
Was a pleasure to deal with Laura

I put in my claim for scraping my car on a post whilst blinded by the winter sun. Tesco were very thorough, my car was picked up from home and taken to the engineers for assessment. At first it was thought it could be repaired but was deemed to be a 'write off'. received a very fair settlement without any issues. I suppose, like many people, we always expect insurance companies to disappoint, but I have been really impressed with the way Tesco has dealt with my claim. Very satified.

We spoke to someone who was a clear English speaker which made the whole transaction simple

I contacted Tesco on 3 July 2026 as my car was hit by a third party who left the scene. I have had NO communication from Tesco at all throughout the whole process and despite only informing them for information purposes and making it very clear I was not making a claim, my renewal premium more than doubled. When i called to query i was told i had lost my no claims discount. The person i spoke to was not helpful at all and said there was nothing they could do and i would need to wait for Monday when the claims team can be contacted. Given i had explain the situation it would have been nicer for them to arrange someone to call me. Trying to call Tesco is a nightmare you are always on hold for at least 20 minutes and don’t get me started on the hold music which is the same repetitive noise over and over. I have never been so disappointed with an insurance company and i would never recommend them

The whole process of changing over my car insurance policy as I just bought a new car went very smoothly and Tesco were excellent with the transfer.
The only problem I encountered was Tesco sent the documents to my email address. I was unable to access them as I have a grocery account with Tesco and it kept coming up as the policyholder being my Wife on her clubcard. This might be something Tesco would look at. I asked them to send a paper copy in the post

Well they sent out 3 letters saying I missed a payment ,but on my form it said they take the payment automatically which they didn't there fore I had to ring and pay over phone but after that I still got another letter saying g there was missed payment ,left hand don't know what right hand is doing????

Ended up with the best deal and price so worth trying all the sites and ending up with Tesco