We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... Toon meer
Bedrijf heeft geantwoord
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I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Toon meer
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Uitstekend
4K reviews
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I purchased a grey sofa on sale from…
I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
24 augustus 2026
Furniture arrived damaged
Furniture arrived damaged, the company made impossible demands to arrange a return or replacement part, they wouldn’t dispatch a replacement part until you’ve dissembled the item and packed the damaged part, then you have to send them images of the packaging….and only then will a part be dispatched (if available) basically leaving your unit destabilised, until the replacement part arrives, risking further damage to your furniture. Poor after service, only communication is via email, you’re basically stuck with the damaged item. Very Disappointing.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We are sorry to hear that you remain dissatisfied, however, after carefully reviewing your order and the communication history, we would like to clarify the situation.
You initially reported an issue with the top part of the furniture on 10 August, and our dedicated support team responded on the same day, within approximately 20 minutes, with a resolution. We offered you a discount to keep the item in its current condition, and you agreed to accept the discount as a full and final settlement of the matter, without requesting a replacement at that stage.
You subsequently reported further issues on 22 August, and once again our support team responded promptly and provided the available resolution options, including an exchange of the required parts.
To arrange the exchange, we requested that the relevant parts be securely repacked in a suitable cardboard box so that the courier could collect them. Despite several follow-ups from our team requesting the required packaging photographs, we have still not received them. Without these photographs, we are unfortunately unable to book the courier collection and proceed with the exchange.
We would also like to clarify that the packaging requirement is a standard part of our replacement-part exchange process. We have not asked for anything beyond securely packaging the relevant parts and providing photographs so that the courier collection can be arranged.
We therefore cannot agree with the statement that our after-sales service is poor. Our team has responded promptly on each occasion and has offered resolutions to address the issues raised. We are always willing to assist our customers, but we also require the customer's cooperation to complete the agreed exchange process.
We would also like to clarify that you accepted and agreed to our terms and conditions before placing your order with us.
We remain happy to assist and complete the exchange once the requested packaging photographs are provided. We hope this clarifies the circumstances and demonstrates that we have made every reasonable effort to resolve the matter.
Antwoord van Furniture in Fashion
Thank you so much for your fantastic feedback! We’re thrilled to hear that you were happy with both our products and service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Initial order Issue
We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating
by email a few times. Everything was resolved to our complete satisfaction.
4 september 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your kind review. We’re sorry to hear you initially experienced an issue with assembling your coffee table, but we’re delighted that Anthony and our Support Team were able to assist and resolve everything to your complete satisfaction.
We’ll be sure to pass your lovely feedback on to Anthony. Thank you for your patience and for giving us the opportunity to put things right. We really appreciate your support!
Gorgeous
I love my gorgeous black gloss end table. It was so easy to assemble. Looks very classy in my living room. Superb price and very fast delivery.
24 augustus 2026
Antwoord van Furniture in Fashion
Thank you so much for your lovely review! We’re delighted to hear that you love your black gloss end table and that it looks classy in your living room. It’s great to know you found it easy to assemble and were pleased with the price and speedy delivery.
We really appreciate your kind words and hope you continue to enjoy your new table!
Excellent communication
Excellent communication. No delays. All happened according to plan. Very pleased with product. Would recommend.
24 augustus 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We’re so pleased to hear that everything went according to plan and that you were happy with the communication, delivery, and product. Your recommendation means a lot to us, and we really appreciate your support!
Very prompt delivery
Order placed Sunday afternoon. Furniture delivered before lunch on Tuesday! Very simple to assemble and looks great!
24 augustus 2026
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review! We’re delighted to hear that your furniture arrived so promptly, was easy to assemble, and looks great. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!
Excellent
Excellent, communication,delivery a,product and entire process from ordering until delivery
24 augustus 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the product, communication, and delivery, and that you had a seamless experience from ordering through to receiving your delivery. We truly appreciate your support and recommendation!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. The quality of the furniture is rubbish..my dining room chairs ripped within a few months even though they were hardly used. Customer Service no better. I could write a book about the problems I've had with them but they're just not worth it.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience.
However, we would like to clarify the timeline and the steps we have taken to resolve the concerns raised.
Your order was delivered in June 2025. In September 2025, approximately three months after delivery, you contacted us regarding an issue with the dining table. Following discussions, and as requested by you, we agreed to settle the matter with a £100 goodwill discount. This amount was subsequently refunded to your account, and you confirmed that you were happy to settle the matter on this basis.
We were then contacted again in July 2026 regarding issues with two chairs, approximately one year and one month after delivery. We understand that you are disappointed, but we must also take into consideration the length of time the furniture has been in use and the nature of the issues reported, which we have assessed as wear and tear.
Nevertheless, as a further gesture of goodwill, and on a one-time basis, we agreed to provide two replacement seat parts at cost. We have made every effort to offer a practical solution.
We also explained that, due to the location of the delivery postcode (BT43 7NU), our standard courier services do not deliver to the area. We therefore offered two options: you could arrange your own courier to collect the parts from our warehouse, or we could arrange a special delivery at cost. This is because several couriers have declined delivery to the area, and the specialist courier services available to us charge substantially higher delivery fees.
We have been established in this business since 2007 and take pride in serving our customers and providing quality products and customer service. While we are sorry that you have not been satisfied in this particular instance, we believe we have offered several reasonable options to resolve the concerns raised, including a £100 refund previously and replacement parts at cost as a further gesture of goodwill.
We remain willing to assist within the options already offered and hope we can bring this matter to a satisfactory conclusion.
Very disappointing experience with…
Very disappointing experience with Furniture in Fashion. The table is very low quality and does not look or feel as expected. Delivery was also significantly delayed and changed several times, with poor communication throughout. Overall, the whole experience felt more like a scam than dealing with a professional furniture company. I would not recommend them.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your feedback. We have carefully reviewed your order and would like to clarify a few points.
Your order was placed on 31 July and delivery was completed on 8 August, which is within just 5 working days. Our stated delivery timeframe is 7–10 working days, so the order was actually delivered ahead of the estimated timeframe.
We would also like to clarify that JBS2MAN Delivery is a professional courier service, and we have many customers who are happy with both their service and our customer service. Having reviewed the order, we have found no evidence of poor communication from either the courier or our team.
Furniture in Fashion has been in business since 2007, and we are proud of the many customers who are satisfied with their purchases and the service they receive from us.
Regarding your concerns about the table, we have not received any email from you reporting an issue or providing images. If you are experiencing any difficulty with the product, please contact our After Sales team and provide photographs of the table and details of the issue. Our team will be happy to review this and assist you further.
We are always willing to resolve genuine product concerns, and we hope you will give us the opportunity to investigate the matter properly.
Ordered a wall mounted parasol on the…
Ordered a wall mounted parasol on the 27th July....has soon has I see it was the evri courier, I thought here we go, anyway 10 days later 6th August, evri said they've lost my parcel, so the supplier sent another parcel, still waiting 20th August, evri said its out for delivery for the 26th August, I told them not to use this unless courier, they of course ignored me, looks like maybe both items where probably stolen...don't order from this site,Also never use evri...its a waist of time effort & a complete headache
20 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We’re sorry for the frustration and inconvenience caused by the delay with your order. After carefully looking into your order, we would like to clarify the situation.
This item was dispatched directly by the supplier. As it was a direct supplier delivery, we are unable to choose the courier ourselves. The supplier initially dispatched the parcel with Evri, but unfortunately it was reported as lost in transit. We immediately contacted the supplier and requested that a replacement be sent. However, as the supplier controls the courier for these direct deliveries, we were again unable to select an alternative courier, and the replacement was also dispatched with Evri.
We have already chased the supplier multiple times regarding the replacement delivery. The latest information provided to us is that the parcel is currently showing as in transit. The supplier has advised that they cannot process a refund or cancel the transaction until they have confirmation that the order has been cancelled and the goods have been returned to their warehouse.
That said, given the continued delay, we will now contact the supplier again and request that they cancel the order and initiate the refund process.
We would also like to clarify that this situation is not representative of the experience of most of our customers, who are happy with their purchases and our service. Unfortunately, courier issues can occasionally occur, and while the supplier dispatches around 30 orders daily with Evri, this type of issue does not occur with every order.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work with the supplier to resolve this matter.
I made a phone call about the chrome on…
I made a phone call about the chrome on my bar stool, Frank from the support team found me a replacement part and within no time at all it was delivered to my house.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that Frank was able to help you find the right replacement part and that it arrived so quickly. We’ll be sure to pass your kind feedback on to Frank and the support team. We really appreciate your support!
Excellent company
Excellent company!
I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier than expected). The other order was delivered very promptly.
Both items arrived well packaged and in excellent condition. I was very pleased with my purchases - excellent quality.
More than happy to recommend this company.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review!
We’re delighted to hear that you were happy with both your purchases and that our communication, delivery service, packaging and product quality met your expectations.
We really appreciate your kind words and your recommendation. It was a pleasure serving you, and we look forward to welcoming you back again in the future!
From the start of the sale till the end…
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged
The quality is amazing looks really high end . The Delivery Men kept me informed when my delivery would arrive they were very professional.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review!
We’re delighted to hear that you were kept fully informed throughout the entire process, from placing your order right through to delivery. It’s fantastic to know that you’re so pleased with the quality of your purchase and that the careful packaging and high-end finish exceeded your expectations.
We’re also pleased to hear that our delivery team kept you updated and provided a professional service. We’ll be sure to share your kind feedback with the team.
Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come!
Paper cam covers...awful!!
Arrived on time, all of the pieces were covered in protective peel off coverings that you just peel off but one of the pieces took me at least 25mins to take off bit by bit.
You erect this wall unit on the floor then lift up to the wall.
There was one chip in the unit & a couple of imperfections but only found this out when nearly finishing the completion so wasn't gonna send it back!
I'm a pensioner & found the instruction leaflet baffling at first but managed to understand after some studying.
All in all it's a really nice unit but my BIG BIG BEEF is the locking cam nut covers... they are adhesive stickers!! & they look AWFUL!& cheap(which they are)
I have now got to find plastic cam covers to replace the paper ones provided.
Really disappointed with the final result!
Would have provided pictures but unfortunately can't on this platform.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that the unit itself is nice and that, despite the difficulties with the instructions, you were able to complete the assembly.
We’re very sorry, however, to hear about the issues you experienced. We understand how frustrating it must have been to spend so much time removing the protective coverings, particularly when one piece took around 25 minutes. We’re also disappointed to hear about the chip and imperfections that you only noticed towards the end of the build.
Most importantly, we appreciate your comments regarding the cam nut covers. We completely understand that adhesive stickers can give a less desirable finish, and we’re sorry that this detracted from the overall appearance of your new unit. Your feedback is genuinely valuable and will be passed to our product team for consideration.
We’d also be very happy to see if there is anything we can do to help with the cam covers or the other issues you experienced. Please contact our customer service team with your order details, and we’ll do our best to assist.
Thank you again for your honest feedback, and we’re sorry that the final result did not meet your expectations.
Had a problem with a part missing from…
Had a problem with a part missing from my order but got in touch with (ANTHONY – SUPPORT TEAM) and he made sure that I got the missing parts delivered to me.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We're pleased to hear that Anthony was able to assist you and ensure the missing parts were sent out promptly. Providing quick and effective support is always our goal, and we're glad we could resolve the issue to your satisfaction.
We truly appreciate your kind words and your patience throughout the process. If you ever need any further assistance, please don't hesitate to get in touch.
Absolutely good service and good…
Absolutely good service and good quality just purchased a dining table and chairs They look lovely very well made had several items over the years and all have been well made one happy customer thank you furniture in fashion
23 juli 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your new dining table and chairs and that they look lovely in your home.
It's especially rewarding to know you've been a returning customer over the years and that you've consistently been pleased with the quality of our furniture. Your continued support means a great deal to us.
Thank you for choosing Furniture in Fashion. We hope you enjoy your new dining set for many years to come, and we look forward to serving you again in the future!
Quality furniture
We bought a dining table and 6 chairs matching side tables and a tv unit ,so pleased with them they were easy to assemble and really good quality very sturdy I would definitely recommend and buy from them again
Delivery was within 2 weeks
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your dining table, chairs, side tables, and TV unit. It's great to know you found the furniture easy to assemble, sturdy, and of such good quality. We're also pleased that your order arrived within the expected delivery timeframe. Thank you for your recommendation—we truly appreciate your support and look forward to serving you again in the future!
First class service delivered in two…
First class service delivered in two days. Excellent chair at a great price. I will buy more thank you so much. I absolutely recommend this company for contemporary affordable furniture.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review! We're delighted to hear that you were impressed with our service and that your chair arrived quickly. It's wonderful to know you're happy with the quality, style, and value of your purchase.
We truly appreciate your recommendation and your kind words about our contemporary furniture. We look forward to welcoming you back and helping you find more pieces for your home in the future. Thank you for choosing us.
There is nothing to say unfortunately…
There is nothing to say unfortunately low quality of desk.
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the quality of the desk.
After carefully reviewing your order, we identified that there were some issues with the item. Our dedicated after-sales team responded promptly and offered replacement parts to resolve the matter. However, you decided to decline this option and confirmed that you would prefer to proceed with a collection and full refund.
Our team has now booked the collection with the courier. They will contact you directly once the route for your area has been finalised to confirm the collection date and time. Once the item has been collected and returned to our warehouse, we will process your full refund as quickly as possible.
We appreciate your patience throughout this process and apologise again for the inconvenience caused. If you have any further questions, our customer service team will be happy to assist.
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