Aviva Reviews 

Extremely easy to use website and competitive quote

Does not attempt to force options on client

All good, and a decent price 👍

Very easy to use website to purchase home insurance everything clearly explained

Best price comparison

You said you would send my policy to my email, not so, haven't arrived yet.

Easy to renew, no hassle

How can anyone rate a insurance company before you claim. Arriva stop sending links to this site.

Straight forward language made everything easy to understand.

Brilliant service and price includes my policy add ons all good and I am definitely happy i made this choice 0

Excellent and functional app and web site

Value for money

Quick and easy to use

Easy to set up the policy that I wanted, through Confused .com. Most importantly , great price included all the bells and whistles I needed , No Claims Proctection , Courtesy Car , Low excess etc: etc;
Many thanks, Ray

Great quote Previously used before .. decided to go back and get a fresh quote against my current insurer. Worked out over £100 cheaper than my renewal

I've had Aviva private medical insurance since July 2025. I've made two significant claims, and both followed the same pattern: delay, missed deadlines and shifting explanations, while I waited for care I needed.

Heart claim. In November 2025 I claimed for chest pain. Aviva approved it on 1 December, then withdrew the approval the next day. In July 2026 it refused the claim, citing an exclusion it had added to my policy based on an incorrect entry in my GP records. It took me nearly a year, a letter from my cardiologist and repeated complaints before Aviva removed the exclusion, backdated to the start of the policy, and authorised the claim on 27 October 2026. Aviva then rejected my complaint and refused any compensation for that year.

Eye claim. In October 2026 I asked for authorisation to see an eye specialist and was diagnosed with a cataract that needs surgery. I supplied every document Aviva requested within a week. Aviva then missed every deadline it set itself. Its chat told me it was waiting for my GP four days after my GP had already replied. A 30-minute call gave me no name, no reference and no date, just "we've gone back to your GP with more questions". Four weeks on, I still have no decision and can't book surgery while my sight gets worse.

Each time, the burden falls on the patient to chase, prove and escalate, while the clock runs. If you are choosing health insurance, look elsewhere.

Easy and efficient transaction. Made insuring cars a piece of cake.

Dishonest company advertises insurance on confused. com then will not let you buy and offer no telephone support. Live chat very helpful get a New quote? .The decline of a once decent company.