Pulsetto Reviews 

Antwoord van Pulsetto

20 jul 2026

Hello Mike,

Thank you for sharing this - we completely understand why an unexpected charge feels frustrating, especially on top of an already significant purchase.

When a device is activated, a free trial of our Premium app begins automatically. If not cancelled before the trial ends, it does transition to a paid subscription. We acknowledge that this should be communicated more clearly, and your feedback is something we're taking seriously internally.

Best regards,
Pulsetto Team

Antwoord van Pulsetto

23 mrt 2026

Hello Willem,

Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns.

We have reached out to you via a personal email to review your case in detail and work towards a resolution. Please check your inbox at your convenience.

Best regards,
Pulsetto Team

Antwoord van Pulsetto

22 dec 2025

Hello, Talis! 💚

We completely understand your frustration and are very sorry for the confusion this has caused. 💚 The delay in receiving your Pulsetto device combined with the Premium App charge is a result of our system automatically activating the trial-to-subscription process, even though the device has not yet arrived.

We understand how this can feel unfair, and we take full responsibility for the lack of clarity. Please know that we want to make this right: we encourage you to reach out to priorityhelp@pulsetto.tech with your order details so our support team can address the charge, ensure your device is shipped, and guide you through any next steps.

Best regards,
The Pulsetto Team 💚

Antwoord van Pulsetto

5 dec 2025

Hello! 💚

We’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how stressful it can be to try returning your Pulsetto without clear guidance. Please know that we genuinely care about your experience and want to make the return process as smooth and easy as possible for you.

To get immediate assistance, please reach out to our priority support team at priorityhelp@pulsetto.tech with your order details. They will provide you with the correct return address and guide you step by step through the refund process, ensuring your concerns are addressed promptly.

Best regards,
The Pulsetto Team 💚

Antwoord van Pulsetto

23 nov 2025

Hello Tamara! 💚

Thank you so much for sharing your experience with us. We’re really sorry for the frustration and inconvenience this has caused. We completely understand how upsetting unexpected subscription charges and delays in refunds can be. Please know that Pulsetto does offer a 30-day money-back guarantee, and we’re here to make sure your refund is processed.

For the fastest assistance, please reach out directly to our priority support team at priorityhelp@pulsetto.tech with your order details so they can follow up and resolve everything as quickly as possible. We truly appreciate your patience and feedback - it helps us improve for all our users.

Best regards,
The Pulsetto Team 💚

Antwoord van Pulsetto

13 nov 2025

Hello, Linda! 💚

We’re so happy to hear that Pulsetto has been helping with nervous system regulation and that you had a positive service experience! It’s great to know the product is working well for you and supporting your well-being. 💚

Best regards,
The Pulsetto Team