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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was worried it may not match my skin well because I'd tried other makeup and foundations for black skin before which were too light... but the toffee color was a perfect match for me. My legs are sm... Toon meer

Beoordeeld met 1 van de 5 sterren

CHECK YOUR BILLING STATUS. Product is ok but your account will get billed 2 or sometimes 3 times a month. In August 2026, I had 3 automatic deductions from Shimma and it’s still continuing after I ch... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

This product was a HUGE disappointment. Not only was the shipping experience absolutely horrible, my product boxes were crushed and the box for the setting spray was wet!! The tubes are smaller than I... Toon meer

Beoordeeld met 5 van de 5 sterren

Arrived before the date I expected and came in a lovely box and the bottles were really high quality, had a nice thank you card and the whole experience was very premium, big fan. The coverage worked... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmeticawinkel

Geschreven door het bedrijf

Shimma is a skincare brand made for melanin-rich skin. From coverage that evens the look of dark spots and other imperfections, to oils and cleansers that leave skin glowing instead of ashy.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

41 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,2

Alle reviews

(41)

41 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

This product was a HUGE disappointment

This product was a HUGE disappointment. Not only was the shipping experience absolutely horrible, my product boxes were crushed and the box for the setting spray was wet!! The tubes are smaller than I expected and a lot of product was needed to cover the desired area (leg Vitiligo on the shin part of 1 leg). I followed the instructions. I used the recommended brush and the setting spray. I also ordered 2 shades to test just in case. Neither shade really matched. Neither shade did what it was supposed to do. I let the product set for 20 minutes and it came off immediately. Tissue test = Failed!! Hand test = Failed!! I am so glad that I tested this in the house and didn't ruin any clothing. If this stuff is infused with Black Seed Oil, how is it supposed to actually dry? And then applying a wet setting spray on top of it? Doesn't really make sense. This also seemed to be thicker in consistency than advertised. So it's a "No" for me! Even if I did like the product, the fact that it ships from China and they use careless third-party couriers for their deliveries is a big turn-off.

29 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love this body coverage perfector!

I was worried it may not match my skin well because I'd tried other makeup and foundations for black skin before which were too light... but the toffee color was a perfect match for me. My legs are smooth and I can wear dresses again.

30 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I had such high hopes for this product

I had such high hopes for this product. I got the buy-one-get-one in two different colors: mocha and cocoa. Neither one was an exact match. But the worst of it all was that it took forever to dry, and still transferred onto my bed sheets and my bathroom sink. The product does not last long on the skin. So I wouldn't trust it at the pool, it's coming off. and good luck knowing the difference because the product is only labeled on the boxes, that's $50 down the drain. I hurried up and alerted 🚨 them not to send me any more products. I planned to use this cover-up until my tattoos are completely lasered off. I still had some outline lines, but nope 🙅 no luck.
I appreciate the response, but I used three dots from my finger to put this product on, then blended. I didn’t even use a lot of the product, and it still took forever to dry and still transferred. Maybe Shimma should do a video on how to put their product on without using AI. I couldn't even do layers if the first layer isn't absorbing with 3 dots.

11 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Kali,

Thanks for reaching out! We’re really sorry Shimma didn’t meet your expectations, especially after you had such high hopes for it. We understand how frustrating the drying time, transfer, color differences, and wear time must have been.

For best results, we recommend applying a thin, even layer and giving it plenty of time to fully dry before contact with clothing or bedding. We also appreciate your feedback on the labeling and coverage and will share it with our team.

We’ve reached out to ask for your order details so we can look into this further and see how we can help :)

Beoordeeld met 1 van de 5 sterren

Poor Service

Poor Service

I have contacted Shimma several times to request cancellation of my subscription, yet they continue to send items and have completely ignored my cancellation request. This is extremely frustrating and demonstrates a serious lack of customer service.

I would not purchase from this company again and would strongly advise others to think twice before subscribing.

3 september 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Vanetta,

Thanks for sharing your experience! We’re really sorry for the frustration this has caused. We understand how upsetting it is to request a cancellation and still receive shipments.

We’ve reached out to ask for your order details so we can look into what happened and make sure your cancellation request is properly addressed. We appreciate you bringing this to our attention and hope we can make things right.

Thanks!

Beoordeeld met 5 van de 5 sterren

Customer service was excellent

Nyla helped me with organising my refund and was very helpful.

29 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Jessica,

Thank you so much for your kind words! We’re so glad to hear Nyla was able to help with your refund and made the process easy for you. We’ll be sure to pass along your lovely feedback!

Beoordeeld met 3 van de 5 sterren

I had an issue with my order and sent…

I had an issue with my order and sent it to the wrong address but Nyla helped me reroute it - i then wanted to try a different shade and she helped me get the caramel shade fast good service

27 juli 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Rylie! Thanks so much for your kind words! We’re glad Nyla could sort out the delivery issue and help you switch to the Caramel shade. It’s great to hear everything was handled smoothly and quickly. We hope you love your new shade! :)

Beoordeeld met 5 van de 5 sterren

I like that it matched my skin tone

I like that it matched my skin tone and had a nice glow. It helped cover up my scars on my shins and veins.

10 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Rylee, Thanks so much for sharing! We’re so happy to hear you found a great match for your skin tone and loved the glow. It’s wonderful to know it gave you the coverage you were looking for too!

Beoordeeld met 4 van de 5 sterren

I used the body coverage perfector

I used the body coverage perfector and it wasn't as thick as I thought so I used a few layers but it did cover up my discoloration on my chest well, I also use it on my legs and the effect was similar.

10 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Alaina, Thanks for sharing your experience! We’re glad Shimma worked well for covering discoloration on both your chest and legs. For a fuller finish, layering is a great way to build up the coverage to your preference :)

Beoordeeld met 1 van de 5 sterren

This company is a rip off

This company is a rip off ! You're given a fraudulent phone number purposely so you have no recourse. Money that you won't get back.

28 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Lynda,

Thanks for reaching out! We never want anyone to feel like they’ve been left without support or a way to reach us, we're really sorry about this!

We’d like to look into what happened and help resolve this for you. We’ve reached out to request your order details so we can investigate further.

Thanks again!

Beoordeeld met 5 van de 5 sterren

Arrived really fast and packaging is luxurious

Arrived before the date I expected and came in a lovely box and the bottles were really high quality, had a nice thank you card and the whole experience was very premium, big fan. The coverage worked well on my underarms too where i get darker spots

11 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Grace! Thanks so much for the lovely review! We’re so glad you enjoyed the packaging and premium touches, and it’s great to hear the coverage worked well for your underarms too. We really appreciate your support and are so happy to have you as a fan :)

Beoordeeld met 4 van de 5 sterren

Communication was excellent

Communication was excellent. I like how the cream blends into the skin and looks like I'm not even wearing anything. Gives a nice glow. My knees are usually way darker than the rest of my body so this helps a lot. Only thing that could be improved is if it dries faster as I had to wait for 5 minutes before putting clothes on.

15 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello there Violet! Thanks so much for sharing your experience! We’re happy to hear you loved the natural finish, glow, and how well it helped even out your knees. We also appreciate the feedback on drying time, we’ll be sure to pass that along to our team :)

Beoordeeld met 1 van de 5 sterren

IT does NOT COVER

13 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Yvette,

Thanks for reaching out! We’re sorry to hear the coverage wasn’t what you expected. We understand how disappointing that can be. We’d love to learn a little more about your experience and see if we can help you get better results :)

Beoordeeld met 4 van de 5 sterren

Camouflage not full coverage

My four stars review is based on my overall experience with Shimma customer service as well as the product I purchased. I ordered the cover up cream. The price was great for two full size tubes and a little goes a long way. Had a hiccup... I thought I had color matched perfectly even had input from others, but when the product arrived and I tried it it was not a good match. I immediately contacted customer service and omg the got right back to me . They made it right without a hassle, or attitude and no additional cost to me which was a bonus! My new order arrived and I do really like the color, but it didn't give me the full coverage I was hoping for. Is almost like a foundation for your body. It glides on so smoothly with the application body brush that's included ( the brush is fabulous). It camouflage my imperfections but didn't make them disappear. I did have a slight bit of run off on my dress, but not sure if I gave it enough time to fully absorb and dry. Overall I'm glad I tried it and I'd be willing to try other products based on their customer service alone.

1 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello ElJaie,

Thank you so much for sharing such a thoughtful review! We’re glad our team could quickly sort out the shade mix-up and make the exchange easy for you. It’s also great to hear you loved the brush and smooth finish. 💛

We appreciate your honest feedback on the coverage and drying time too. Giving the product a little extra time to fully dry can help minimize transfer, and we’ll be sure to share your feedback with our team. We’re so happy your experience with our customer service left a positive impression!

Beoordeeld met 2 van de 5 sterren

It's not that great with cover and it…

It's not that great with cover and it doesn't match my skin tone.

18 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Chrissy,

Thank you for your honest feedback. We’re sorry to hear Shimma™ didn’t give you the coverage or shade match you were hoping for.

For the best coverage, try applying a thin layer to clean, dry skin, letting it set briefly, then adding another light layer where needed.

If the shade looks off, blending well and applying a little less product can sometimes help. We really appreciate your feedback and hope these tips help! :)

Beoordeeld met 3 van de 5 sterren

Two tones/shades to make it right.

While the product did go on smoothly and did not come off easily, I found that I had to mix two colors to get close to my skin tone. The darker shade left me with a burgundy/red tone while the next shade,? lighter left me with a ashy tan tone.

2 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Kathy,

We really appreciate you taking the time to share your experience with Shimma™. It’s great to hear that the product went on smoothly and stayed in place, though we’re sorry the shades didn’t give you the right match.

As a quick tip, mixing two shades and applying them in thin layers can help create a more natural-looking blend.

If you’re still having trouble finding the right shade, please send us a message and we’d be happy to help you find a better match and arrange a shade exchange if needed :)

Beoordeeld met 1 van de 5 sterren

CHECK YOUR BILLING STATUS

CHECK YOUR BILLING STATUS. Product is ok but your account will get billed 2 or sometimes 3 times a month. In August 2026, I had 3 automatic deductions from Shimma and it’s still continuing after I chose to cancel my subscription. To stop the headache completely I was forced to get a new card altogether

19 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Jimmy,

We’re sorry to hear about the frustration you’ve experienced with your billing and subscription. We completely understand how concerning unexpected charges can be.

Once we have your information, please send us a message and our team will check your subscription and billing status and make any necessary adjustments. We’d be happy to look into this for you and help get everything sorted as soon as possible.

Thank you for bringing this to our attention!

Beoordeeld met 3 van de 5 sterren

Took a while to set in

Took a while to set in. It was about 10 minutes until it had dried into my skin. I used the brush it came with and did 2 layers. It does look good and covered my birthmark on my thigh. Color match was good but it was frustrating waiting for it too dry

1 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Aria,

It’s wonderful to know you found a good color match and that Shimma™ helped cover your birthmark beautifully! We understand that waiting around 10 minutes for it to set can be frustrating, especially when applying two layers.

A helpful tip is to apply each layer as thinly as possible and allow it to set before adding the next. This can help reduce drying time while still building the coverage you need.

Thank you for sharing such helpful feedback with us!

Beoordeeld met 5 van de 5 sterren

I didn't think it would work

I didn't think it would work, but its by far the best product I've used for evening out my skin tone. I hadn't tried any body coverage makeup before but I'd used different serums and they didn't do anything so this is a way faster option for results. It goes on easily and blended into my skin seamlessly. Thank you Shimma

4 augustus 2026
Review zonder uitnodiging
Logo Shimma

Antwoord van Shimma

Hello Zoe,

This makes us so happy to hear! We love that Shimma™ surprised you and gave you the even, seamless coverage you were looking for. It’s also great to know how easy it was to apply and blend!

Thanks so much for giving us a try and for sharing the love!

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