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At MUM, we’re your trusted partner for all cleaning and home care needs. With expert, tailored services, we ensure your spaces stay spotless, organised, and fully functional. Whether it’s your home or workplace, we’re here to keep things running effortlessly and efficiently. Rely on us for professional, reliable solutions! Our superstar cleaners are fully vetted and ready to dazzle! with a personalised service tailored to your unique needs, we ensure your space shines brighter than ever. Enjoy flexible scheduling, transparent pricing, and support that sparkles—making it effortless to keep your home or business spotless. Stress-free, mess-free, and packed with sparkle—exactly the way you love it
London, Verenigd Koninkrijk
3,9
11 reviews
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I would not recommend MUM cleaning services to anyone.
They said they are not a perfection service and there would be minor omissions, but the oven was still greasy and parts of the house looked like they hadn’t even been touched.
When I followed up the manager was very rude and accused me of lying about the condition the house had been left in, even after sending the images below. I would stay clear of this company completely.
Absolutely fantastic, service.. the girls are very friendly and most importantly very thura, I highly recommend to any one, and have done to many of my friends.
Fantastic service ⭐️
I have been using MUM now for a few months and experienced a couple of their cleaners.
They’re always super friendly, efficient and highly capable. They go the extra mile to get the job done to an excellent level.
They’re a very trustworthy company that I use for weekly home cleaning and ad hoc deep cleans (and sometimes very last minute)
The ladies that run the company are always happy to help and speedy to reply when I need them
Thanks so much for your services
I would highly recommend A+++++
Fabulous very professional hardworking and friendly 👍
Excellent service,
I needed cleans done in two properties the following day, the cleaners done an amazing job and I now use them weekly. Perfect if you want cleans done to quality standards and great customer service.
Thank you MUM
What a great service from start to finish. We needed a full deep clean on moving-in day and the team arrived on time and smashed it. The house was spotless, appliances and inside windows were thoroughly cleaned, limescale was removed from the shower screens, and marks on the walls were gone. Super professional — highly recommend!
I can’t shout about mum enough! I have had multiple cleaners over the years and mum cleaning is the best by far!! Their standards are so high and their detail is amazing! Love coming home once the girls have been ⭐️⭐️⭐️⭐️⭐️
In my honest opinion, there are 3 things that I needed. Efficiency, a fantastic clean, and amazing service, which all 3 were provided. I cannot recommend MUM homecare enough!
I have recommended this company to my good friends and they all said the exact same thing.
Thanks again! And I look forward to continue using your services in the future.
Absolutely disgraceful company! Left my bathroom in a state after a ‘deep clean’.
Was there 6hrs and barely done anything! Didn’t do the jobs I asked.
Extremely unprofessional over WhatsApp and insulting.
Couldn’t even work a Henry Hoover! The lady said she’ll do it with a dustpan and brush! Which is just ludicrous!!
I never complain about anything and I just couldn’t let someone go through the same experience. AVOID AT ALL COSTS!
Antwoord van MUM Homecare Solutions
Unfortunately, this is one of those situations where the customer is not always right. The client advised us in advance that a working vacuum cleaner was available on site. Although she initially requested that we bring our own, she did not wish to pay for filter changes, which we require to prevent cross-contamination between properties due to allergy considerations. She subsequently insisted that her vacuum was fully operational; however, upon arrival it was evident that it was not.
In addition, the property was in a significantly poorer condition than described, and the client failed to disclose that the bathroom plumbing was already blocked. Attempts were then made to attribute this pre-existing issue to our team. The client ultimately refused to pay for time spent on site and appeared to be seeking reasons to avoid payment altogether.
Fortunately, we protect both our clients and our business by taking comprehensive before-and-after photographs, which clearly evidence the condition of the property and the work undertaken. Regrettably, there are occasions where services are requested without a genuine intention to pay, and other service providers should be aware of this.
I cannot recommend MUM Cleaning enough. I have been using them for 3 months now - to say it’s a breath of fresh air to find a cleaning company that do the job properly would be an understatement! Their attention to detail is like no other!
Antwoord van MUM Homecare Solutions
Thank you for your kind feedback :-)
Can't recommend Mum Solutions enough. My partner and I have used several cleaning companies this year, both for general cleans and also to clean our home between hosting people through Airbnb, and Mum Solutions by far has been the best experience.
Firstly, the cleaners are amazing. Punctual, professional, with a high attention to detail, but still also quick and efficient. We've experienced a couple of the team now and we've been so pleased with the results and quality each time.
Secondly, working with Ellen to schedule cleaning, make last minute changes and even book emergency cleans has been excellent. Her responses are always speedy, and you can tell she genuinely cares about the service being provided.
There is obviously tight communication between the office and the cleaners too which has been super useful, especially when scheduling on our end has been tight.
We can't praise the team enough - we've had some nightmare experiences this year with other companies, but Ellen and the team have gone above and and beyond to re-assure us, and deliver an outstanding service.
Antwoord van MUM Homecare Solutions
Thanks Sam. Its a pleasure working with you :-)
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