I did not look into the time they need to release a script. General timing for me was, book consult; first consult call had me on hold for almost 30minutes, then a voice message saying the consultant... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expec... Toon meer
Bedrijf heeft geantwoord
I had a major delay in my medication and was at my wits edge, writing emails left right & centre and making calls too, but nothing was working out. Then steps in Alex Sibley. Precisely one hour and... Toon meer
Bedrijf heeft geantwoord
Hello Team, A quick shout-out to express my appreciation for the continuing great service provided by Mosh. This past weekend - weekend mind you, Marvin BAJA came back to me having solved a prescript... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Online voorschriftgeneesmiddelen verkoper
- Medische kliniek
- Online apotheek
- Apotheek
- Centrum voor gewichtsbeheersing
Geschreven door het bedrijf
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contactgegevens
Level 2, 25 Cooper Street, 2010, Surry Hills, Australië
- hello@getmosh.com
- getmosh.com.au
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Made life a bit easier
Very accommodating with some changes I had to make
7 september 2026
Review zonder uitnodiging
I had a question around my subscription…
I had a question around my subscription which I thought I'd have to cancel! Turned out to be not the case and I was able to snooze it for a short period. Great service and advice from the support agent - well done team Moshy.
7 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Deborah, thank you so much for this awesome feedback, and great to see the team were able to help snooze your account for now. We'll do our best to keep standards high, and see you back again soon. Thanks again, Alex - Mosh team
Antwoord van Mosh
Hi Kirsten, thank you so much for this fantastic feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Consult took a long time as doctor…
Consult took a long time as doctor wasn’t available at scheduled time
3 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Sonia, thanks a lot for taking the time to leave this review, we do appreciate you giving us 4 stars, despite the doctor not being available at the scheduled time. I hope your experience will improve over time, as we really do pride ourselves on a 5 star experience. Thanks again, Alex - Mosh team
I did not look into the time they need…
I did not look into the time they need to release a script. General timing for me was, book consult; first consult call had me on hold for almost 30minutes, then a voice message saying the consultant wasn't available. Second call, on hold for 10mins, after which script was quoted as 1 day to release, then up to 4 days to prep for shipping, then up to 5 days to deliver. Should've just called my GP and had them email a script same day...
4 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi there, thank you for this feedback, I'm really sorry to see the practitioner was not available on that initial consult, this is rare but I can definitely understand why that would be disappointing. We would expect to get the script & order on its way to you much quicker than the above timeline though. I have requested your details here, please do share them and I'll look into this and be in touch to see if I can improve your experience with us. Thanks, Alex - Mosh team
Fast and helpful assistance by Divina…
Fast and helpful assistance by Divina when needed.
3 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi James, thank you so much for this awesome review. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Really lovely and understanding
Really lovely and understanding
Much appreciated
3 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Nina, thank you very much for this wonderful review, we really appreciate it. Thanks again, Alex - Mosh team
Very good customer service
Thorough customer service and satisfaction
3 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Hamish, thank you very much for this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Dianne and the support staff were very…
Dianne and the support staff were very helpful and polite getting my account to more-or-less ‘reset’ itself so I could take the hair quiz again and get another recommendation.
Thank you again.
1 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Aaron, thank you very much for taking the time to leave this feedback, we do appreciate it. And we pride ourselves on a 5 star experience so if you have any advice on how we could lift to that level, please do let us know, and we'll do our best. Thanks again, Alex - Mosh team
Great customer care/service
They are very quick with responses and happy to help/solve any issues you have.
I’m very happy with my experience so far
2 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Jessie, thank you very much for this fantastic review, we really appreciate the feedback, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Antwoord van Mosh
Hi Jade, thanks so much for this awesome feedback. We really appreciate it. Thanks again, Alex - Mosh team
So easy to deal with
So easy to deal with! Any concerns or queries are sorted within minutes.
1 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Justine, thank you very much for this fantastic feedback, we really appreciate it, and we'll try as a team to maintain this high standard. Thanks again, Alex - Mosh team
Wonderful followup and excellent…
Wonderful followup and excellent customer service!
1 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Monique, thank you very much for taking the time to leave this feedback, it is great to see the team followed up and provided excellent service, thats what its all about. Thanks again, Alex - Mosh team
Thank you Dianne for your speedy help.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Mosh
Thank you for taking the time to leave this feedback, we really appreciate it a lot. Thanks, Alex - Moshy team
Highly recommended
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expectations. I have had no issues and will highly recommend to anyone 👌
1 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Hi Nicola, thank you so much for this awesome review, it is great to exceed your expectations, that is what its all about! Thanks again, Alex - Moshy team
Brian Sagahun provided wonderful…
Brian Sagahun provided wonderful customer care and was incredibly helpful, understanding, and professional throughout the process. I really appreciated the way he handled my concern with genuine care and kindness. Excellent service and a very positive experience overall.
1 september 2026
Review zonder uitnodiging
Antwoord van Mosh
Thank you so much for this awesome feedback. We think Brian is fantastic and its so great to see you agree. Thanks again, we really appreciate it, Alex - Moshy team
Antwoord van Mosh
Hi Mick, thank you very much for the amazing review, we really appreciate this, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
The communication has been great
The communication has been great. Any issues have been sorted in a relatively timely fashion.
Happy with the level of service I received.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Mosh
Thank you very much for taking the time to leave this review, we really appreciate it, and will do our best to keep it up. Thanks again, Alex - Mosh team
Very helpful and reassuring
Very helpful and reassuring - answered my concerns promptly
31 augustus 2026
Antwoord van Mosh
Hi Dawn, thank you so much for taking the time to leave this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Antwoord van Mosh
Hi Alan, thanks very much for this awesome feedback, we definitely want to make things easy so its great to hear we achieved that here. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
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