Avalla Reviews 

I ordered some new pads for my steam cleaner. The order was delivered quickly in good packaging and at a fair price.

I bought a steam mop via Amazon back in April 2025 which had 2 yrs warranty.

Last week the I experienced issues so I contacted the manufacturer.

I've been dealing with Claire Dollery. She was very good with her response. After providing her the purchase invoice and video proof of the issue. She immediately replaced steam mop to new one with next day delivery.

I was very impressed 👍

Well done Claire I wish you all the best. Keep up the good work.

Ajit

Delivered next day delivery brilliant as I can't live without one as it takes in so much water .my last dehumidifier was from Avalla it lasted 2 years

It was outside of warranty and they still sent a replacement handle for my floor steamer! 10/10 customer service, don’t expect to get anything that helpful nowadays. Shout out to Claire! Thanks very much

Now that I got my money back I feel safe to speak my mind about my experience buying a portable air con unit with avalla - absolutely awful! Never received my order. Complained to avalla who said sent me the proof of delivery, to the wrong address (!!), as if that was a resolution to my query! Also, no way of getting through to them other than by filling a form or emailing, no phone number to contact them which is incredibly frustrating when you’re over £200 out of pocket for over 7 weeks. They claim the issue was with the delivery company, but I paid them for a product I didn’t receive, so they should have refunded me as soon as they heard I hadn’t received it, rather than going on with non-committal replies every 5-10 business days for 7 weeks. Absolutely awful service, avoid like the plague, steer clear!

Very pleased with the product , simple and easy to use. Having 6 pads is a bonus, when doing several rooms

excellent product well packaged and delivered very quickly.

Ordering was easy, delivery next day was excellent. Used machine with very good results. Overall really pleased with purchase.

Only received this on Wednesday & used for a few days. Performs well up to now.

Bought a new S-290 portable air con unit two years ago for my mum. Got it out of storage in June to find the adaptor from machine to pipe was missing. Couldn’t find it anywhere. Went on line and couldn’t find one the right size so messaged customer service. Over several messages the same day they have said they will send a new one. I’ll update when it arrives. Very happy with the service I’ve received.

I bought a NEW air conditioner unit a year ago. No issues except it just stopped working. No cold air comes out. It’s essentially an absolutely massive fan.

Spoke to customer service who spent a week telling me it needed to ‘settle’, and fobbing me off. Then finally agreed to allow me to Return it. Great? Nope.

They’ve had my unit in their factory for almost 4 weeks now. They’ve ignored the last 2-3 emails asking for updates. They are holding my £290 hostage and I suspect I’ll need to do a credit card chargeback at this point.

I have a good home air conditioner unit and that’s amazing. Lasted 5 years so far! Avoid these scammers because it isn’t worth your time when things go wrong.

Also, keep the box! If they ask you to return you need to package it! And it WILL break.

SCAM COMPANY DO NOT PURCHASE FROM THEM!!!!!!

Ordered an air con unit on June 25th EXPRESS DELIVERY, it is now July 15th and the unit STILL has not arrived!
I have been emailing them chasing for an update constantly only to be told ‘Lost in transit - once courier company have looked into this we will be in touch’.
The WORST customer care!
A) You should have immediately dispatched a new unit!
B) You should be updating me - not me constantly chasing you!
C) Whilst YOU investigate this matter with courier company you should have dispatched a new unit to me as the customer who has paid good money! It is not my fault it’s been ‘lost’
D) Stop lying and scamming people!!!
I demand a refund IMMEDIATELY and
To anyone thinking of purchasing from these pirates! DO NOT!!
Absolutely AWFUL!!!
Order: 38795

I ordered a refurbished air conditioner and it came the next day but it was only downhill from there, after unboxing it I noticed it was very dirty and hadn’t even been cleaned , clips were out and sides were scratched and broken , still I had hope so I plugged it in and turned it on and there was no cooling whatsoever , upon a closer look I noticed it also had screws missing so obviously it had been messed about with but then was sold without any checks again as a “refurbished” unit, I contacted support and they arranged a pickup for Friday which came and went the collection company didn’t come , I now have to wait untill next week Monday for a collection for the return , what a waste of time and money , would never use this company again.

Paid for a refurbed ac unit and window kit.
The window kit was delivered but the ac unit did not arrive. Only on chasing it a week or so later was I told that the ac unit is now out of stock and I will be given a refund. So I am left with a window kit by itself! It appears that due to the increased seasonal demand my order was cancelled and the unit was probably sold for a better price. Very unprofessional

Having recently purchased an Air Conditioner, the quality and value in the current climate is excellent. The unit has provided everything that I had hoped for, I will definately look at the rest of the product line on the website!!

Well I waited over a week for them to tell me the item I ordered wasn’t in stock, it was next day delivery and after 3 emails I finally got a response telling me the item wasn't in stock. Absolutely terrible company and slow to respond and difficult to contact, I received the window connection with the netting but no the unit, won’t be shopping here again can’t believe they asked to leave a review

Aircon unit was faulty upon arrival. No apology was given, and customer services were extremely slow to communicate, and missed out key information about the return of the item so we had to chase them. Having to wait in all day for a collection of a defective item is perhaps the worst part - they do not care for wasting our time. Would not buy from these again.

I purchased a refurbished S-200 air conditioner for my baby's nursery, as my wife and I are expecting a newborn in a matter of days.

Unfortunately, the unit arrived faulty—it barely cooled the room and gave a 'tank full' error after just 2 hours of use.

I contacted support, and FedEx collected the securely packaged return from me 7 days ago (June 23rd).

Since then? Absolute silence. I have sent follow-up emails to the support team (including Sam) asking for an update on my replacement, but my emails are being completely ignored.

It is incredibly stressful to be left in the dark like this when we urgently need a safe, cool environment for our baby. I understand you might have a summer backlog, but ignoring customers who have already returned their faulty goods is unacceptable.

I do need someone from Avalla or Draper Tools to look into my account immediately. Please dispatch my working replacement unit via next-day delivery or give me a solution.

Order Number: #38220

I ordered a package that was marked as delivered, but no proof of delivery was provided. When I returned home, the package was not there.

I have contacted Avalla on two separate occasions regarding this issue but have received no response. As things stand, I have been charged for an item that I have not received, and the company has failed to provide any customer support or resolution.

Based on my experience, I would not recommend using Avalla.

I ordered a refurbished air conditioning unit which did not work on arrival. The company has no telephone number to contact them and is slow at responding to emails. I requested a replacement unit and this was not even acknowledged. I have been left without an air con unit in the recent heatwave. No apology was provided.