contact.co.nz Reviews 

Was with this company at a previous house where there was a smart meter. No issues. Moved to a house that doesn't have a smart meter, and all of a sudden I'm not eligible for half of their deals and my power suddenly increased. Got a $600 power bill this month (normally $200-$300). When I queried, they advised they only check the meters every 3 months and were under estimating. Fair enough, but to hit with a massive power bill without warning and expect payment within 2 weeks or face consequences is absurd. They offered to install a smart meter for $290, but I know these are free. Service from the team is shocking, always dealing with someone else and they don't have any care or concern about the customer. Advised them I was cancelling my account and got told "oh well fair enough". No option to pay off the bill either. Would not recommend and will not be going back.

Awful, awful, awful.

The website is so painful to use. Terrible user experience. And there is no way to contact a human, just AI bots that regurgitate garbage.

Whats up with you dam WiFi...since I put fibre in months ago its terrible...Mourea used to have the best WiFi now....it's not yous ... get your crap together and sort it out ... or you will here from me again thank you 😊

Multiple times a week they simply stop providing Internet service for 20-30 minutes.

Opaque information from sign-in, not clear on upcoming fees, conflicting/false information provided over the phone, fees not disclosed, outrageous wait time for phone contact.
Callback option not always provided so have to sit on the phone for hours waiting.
Whatsapp message response time is even slower that phone call, account for 2+ hours for each time you send a message.
The only "positive" thing is the staff over the phone appears to be friendly, despite not being helpful.
I would not recommend to anyone so far. Probably good if all goes well, but if you have anything happen or anything slightly unusual to your situation, good luck to you ...

Stay away from this useless and incompetent company if you need good service.
We are trying to sell our house in NZ. We registered with contact on a prepaid basis.
We pay the funds and then it just goes off with out notifying us or sending notifications.
When we go onto their useless chat nothing happens. Can call them from overseas and their website for access our account is ALWAYS off and "something went wrong".
So if you want quality service you can trust DONT USE Contact Energy NZ. They are the most pathetic company with the most incompetent people working there.

This is the worst company to deal with.. what ever you do.. do not join this company.. has to be the worst customer service i have ever dealt with in my life.. paying my re-connection fee was a challenge and they still couldn't help for me to pay them.. like wtf?????!!!???

This is a truly bad company. They did not do a read on our meter for 3 months because they could not remote read during that period. Instead of sending a person to get the reads, which these types of companies do, they chose to wait. After telling us they were estimating our bills (which we had to assume were not perfect, but at least somewhat accurate, they sent us a massive bill. They saved themselves money by not sending someone out, and then made us pay the price for it. This is just not ethical behaviour.

I wish to cancel my account as I'm travelling abroad.

The not-helpful phone companies have shut down my phone network, and Contact can't be bothered employing humans to take calls, nor provide an email address for contact. So, the means of contact are very limited.

All these endless and unhelpful menus and assumptions that all I want is more of your services are an insult. Just make a plain a simple link where one can cancel one's account.

So-called service has disappeared in this an other industries.

Useless , they keep price hiking and then even when your on the account you can’t do this and can’t do that due to internal policies , Aviod.

I was with Contact for five years, switched to Mercury for a year, and had a few problems there. Coming back to Contact felt like a relief.

Customer service could not have been worse. I will never go with Contact again.

Utterly worthless and incompetent company that couldn't care less about their customers. Their chat support is dead – messages completely ignored for hours. The 0800 'helpline' is a sick joke: endless hold for over 2 hours before it just cuts off, no human ever answers. My account is completely barred from making any outgoing calls, and their so called 'technicians' keep insisting it's my iPhone's fault.
I switched the SIM to a totally different phone – same exact problem, zero calls possible. Proof positive it's 100% their faulty account settings, but they go silent no response. How can a supposed mobile network leave their customers without response and ignore basic evidence and leave paying customers stranded without service? This isn't just bad service .
Save yourself the nightmare, stress, and wasted money – steer clear of Contact Mobile at all costs. Worst telecom experience, zero stars.

Julie in customer service worked tirelessly to get our rental's power back on. She completely understands the process and just made it happen. She's a credit to any customer service team. Contrast this with Mercury energy who were absolutely useless. Thanks Julie, looking at moving our other accounts to Contact too.

We get disconnections, have to reboot their modem reasonably often. ONT always looks okay so it’s not Chorus. Had a national outage recently isolated to only Contact and no way of reaching out to them after hours, no acknowledgement on their Facebook or the website.

Contact Mobile are the most useless when it comes to service, both personal and literal cell coverage. People standing next to me would call me, it wouldn't ring, and I wouldn't even receive a missed call alert. After months trying to get through to thier customer service team, they shut down my account before I could transfer my number to another provider. Terrible reception, even worse service. Would recommend 2 cans and a string over Contact Mobile.

Terrible support. Left a critical support issue not being able to login and transfer my number from my old provider. No response for two days to my live chat. Not even an acknowledgement. Worst service I’ve ever had and that’s saying something for the telco industry. This review is for contact mobile specifically

Great customer service, always happy to help. Never had an issue that couldn't be resolved after a phone call/Chat

Great Service,
Had first-hand experience with the cancelation of services and accounts, moving and restarting services. Always looking to help, assist, and go the extra mile. The call center answers calls way faster, always a plus when you can speak to someone when you need to.
Mobile app and websites are great and work well, easy to update details, payments, bills, and usage data all at your fingertips. They even have WhatsApp to communicate with.
Best of all, they have open contracts, that's how confident they can be as once a customer, always a customer.

Thank you, Contact, you're the best!!