Peter

Hi Peter,

We are really sorry to hear that.

Please reach out to our support team at support@arc.cc with your order number so that we can check on this and assist you.

Thank you for your understanding. We look forward to resolving this for you.

Hoi Joost,

Hartelijk dank voor het delen van je feedback met ons. We begrijpen dat het vervelend kan zijn om servicekosten te moeten betalen en we willen je dan ook graag uitleggen waarom we deze servicekosten in rekening brengen.

Zoals vermeld in onze algemene voorwaarden, betaal je als verkoper 5% servicekosten over de prijs die je voor je ticket hebt vastgesteld. Deze kosten zijn bedoeld om TicketSwap veilig en betrouwbaar te houden. Ze dekken onder andere veilige betalingen, ticket verificatie en klantenservice. Voordat je een advertentie afrondt, krijgt je altijd een duidelijk overzicht van hoe het bedrag is opgebouwd, zodat je precies weet wat je kunt verwachten.

Hopelijk hebben we hiermee je vragen beantwoord en is het nu duidelijker waarom we deze kosten in rekening brengen. Mocht je nog andere vragen hebben, aarzel dan niet om contact met ons op te nemen. Ons team staat altijd voor je klaar om je verder te helpen.

Dear Joost,

Thank you for taking the time to share your feedback. We are sorry to read that your experience with hellotax has not met your expectations — this is certainly not the standard we aim to provide.

At hellotax, we prioritize transparency in our pricing and clear communication from the beginning. Unexpected costs should not occur without prior clarification. We also take the quality and responsiveness of our support team very seriously.

We would truly appreciate the opportunity to review your case in detail and better understand what happened. Please feel free to contact us at support@hellotax.com
with your company name and any additional information so we can investigate this internally and work toward a solution.

Your feedback is important to us, and we are always open to resolving concerns constructively.

Kind regards,
Team hellotax

Het spijt ons oprecht te horen dat uw ervaring niet aan uw verwachtingen voldeed. Wij begrijpen dat onverwachte kosten en vertragingen erg frustrerend kunnen zijn. Uw feedback is doorgegeven aan ons senior supportteam, zodat we kunnen onderzoeken wat er is misgegaan en waar we kunnen verbeteren.

Wij willen dit graag persoonlijk met u bespreken om tot een oplossing te komen. Bedankt dat u de tijd heeft genomen om uw ervaring te delen — uw feedback helpt ons onze service te verbeteren.

Hi there

upon reviewing your case it is clear that you had not traded your account in 30 days. as stated in our FAQS if an account is not traded for 30 days the account will fall inactive and no loner useable.

i have provided you the link below to further educate yourself on this rule.

https://help.alphacapitalgroup.uk/en/articles/8420080-inactivity

this highlights the importance of reading and understanding all of the FAQs when trading with Alpha Capital Group Uk so mistakes can be avoided.

Kind regards
Alpha Capital Group Uk

Hi Joost,

Wat leuk om te horen dat je zo blij bent met de producten! Dat maakt ons dag weer helemaal goed. 😊

Hopelijk geniet je er nog lang van, tot snel!

Met vriendelijke groet,
Liselotte van Sentir Parfum

Hi Joost,

Thank you for contacting our customer support team. We appreciate you bringing your recent experience to our attention. Our main goal is to provide exceptional service to our customers, so it is disheartening to hear that your experience with us was not up to your expectations.​

We apologize for the longer than usual wait time you may have experienced while trying to contact us. Our team is currently inundated with messages and we are doing our best to respond to each and every one as quickly as possible. We understand that your time is valuable and we sincerely apologize for any inconvenience this may have caused. Rest assured, we are working diligently to address all inquiries and provide the best possible support to our customers.

This development is a result of recent restrictions placed on the platform and unfortunately, is outside of our control. However, we want to assure you that we have proactively taken steps to ensure minimal disruption to your trading journey with us.

We have updated your DXTrade password for enhanced security. It can be viewed on your dashboard right away.

We understand that changes like these can be inconvenient, and we sincerely appreciate your understanding and patience as we navigate the current landscape. Our team is here to support you through this transition, so please do not hesitate to reach out if you have any questions or need further assistance. Thank you for your continued trust in our services.

We look forward to serving you on the new platform and are excited about the opportunities it will bring to enhance your trading experience.

If there is anything else we can assist you with, please do not hesitate to let us know. You can reply directly to this email or reach out to our dedicated support team at support@thefundedtraderprogram.com. We are always happy to help.

Frederick
Client Support