Oz Latif

Great service…..received my goods on time. Defo recommend

The worst broadband provider masquerading as a trusted company. Outsourcing to the Philippines and Indian call centres to save money but lose out greatly on courtesy. Avoid like the plague

Absolutely disgraceful service from Deliveroo.

I paid £21.69 for my dinner tonight. As someone on Universal Credit, I had a budget of just £25 for food, so this wasn’t a small inconvenience – it was the money I had set aside to eat tonight.

Deliveroo claimed their driver delivered my food to a house with a black front door. My front door is GREEN. It’s impossible for the driver to have delivered it to the correct address. They then changed their story and said the food had been left in a “safe place”. Strange, because Deliveroo drivers normally ring my doorbell and ask for the delivery code before handing over the order. That never happened.

After waiting over 1.5 hours, getting increasingly hungry and wondering where my food was, I contacted customer service expecting them to put things right. Instead, I was told I would have to “escalate” the issue and wait up to 48 hours for a decision.

So let me get this straight: Deliveroo took my £21.69, failed to deliver my food, refused to replace it, refused to refund me immediately, and expected me to wait another two days while they investigate their own mistake. In the meantime, I have no food and no money left in my budget to order anything else.

The most shocking part wasn’t even the missing food – it was the complete lack of responsibility and empathy. Not once did anyone seem concerned that a customer had paid for a meal they never received. The attitude was essentially: “Not our problem, wait 48 hours.”

Deliveroo is happy to take your money instantly, but when they fail to provide the service you’ve paid for, they hide behind processes and investigations instead of doing the right thing.

Customers should be aware that if your order goes missing, you may be left hungry, out of pocket, and fighting for your own money back. Absolutely appalling customer service and a company that seems unwilling to take responsibility when things go wrong.

0/10. Avoid.

The worst company in history…..have called them umpteen times each call over 2 hours and never getting through despite call waiting being 1 hour. Sent an important parcel abroad just after Christmas 2024 and hasn’t been received. They lied about an attempted delivery then said its with customs. DO NOT USE…..EVER!!!!

The worst company out there. Every single order placed for express delivery arrives a week later when it’s meant to be next day delivery. They keep blaming Amazon whilst charging you. When you reach out…they never get back. Stay away….not worth the hassle. Sorry but have given you ample time to respond and rectify.

My items these last few times have been arriving late despite paying extra for priority delivery

Making wait for 3 weeks and when I do finally revive them….they had no effect whatsoever. Even before receiving my goods, given the huge delay I asked for a refund and still haven’t had a response. Highly unprofessional. Don’t waste your money!

Absolute scammers…..this is my third review just to make the public aware to stay away from these low lives. They stole £14.99 from me and then publicly said they’ll refund me but I only received £1. They still think they’ve honored my request. Far from it. Stay away like the plague.

Thank you for refunding me.

The cake was delicious! Thank you!

I ordered 4 items of clothing on 5th Nov and despite sending multiple emails…still got no response despite it being more than 14 days since my order was placed. They haven’t even got the decency to respond let alone give me back my money. Can you pls just refund me now?

The trench coat is just fabulous! Will be posting on social media. Thank you!

Another scam company…who changed their name from ‘Motion Image’ after that scam ran its course. It’s now run by a rather overweight Indian lady whose name is Dee. She was extremely rude when I asked her for my £50 refund which they tell you is refundable as long as you turn up! Preying on would be models amidst a pandemic. She should be locked up!

I subscribed for their free trial but cancelled my subscription within the allocated time period. The product itself was no different to drinking a shot of expresso. Cogniora still went ahead a charged me. They didn’t even acknowledge my email which leads me to firmly believe they are a scam. Stay away at all costs.

No complaints. Lovin’ the track suit!