Julie Otten

Delivered on time and the items were high quality. All items were delivered.

Absolutely the best bike sales and repair shop in the Hague area. Down-to-Earth owners and operators. Friendly and with a get-it-done attitude. Plus they think outside the box for bike repair solutions. Our teenage son loves his bike and has needed a few repairs over the past years. Of course not always simple repairs, but some things that need extra thought and care involved. The team here has always been able to provide solutions to even the most complicated issues such as ordering a custom wheel to resolve a problem other bike stores don't want to deal with. In addition, I bought my new Ebike from them in 2025 for a very good price and have been 100% satisfied with their high quality, personal service.

They have illegally obtained my personal information off of the web, created a fictitious account for me on their website and provide no options to delete or alter the account.

I contacted them via email to various depts to simply delete my information and remove my account off their servers. Unfortunately their website does not allow a user to do this with their so called account.

Finally after some needed pressure and this bad review a person from their privacy dept sent an email to confirm they deleted my info off their website and servers.

In response to their response note:
I should not have to jump through hoops to simply request my data to be removed from your website or my so called acct to be deleted.

I have emailed the privacy email stated in your Privacy statement along with other emails for your company.

They all give the generic response to reger to the Privacy webpage and follow the Instructions... which say email the Privacy depth and or fill in the form. An endless circle to keep people from being able to contact you and get something done in regards to their privacy requests.:-(

I have also filled in the tucked away form on the Pricacy page and I get the message "Based on the information provided we are currently unable to accept your request "

Valid online companies that show personal info about people allow them to update or delete a profile.
You don't and therefore should be considered a company people should be warned against.

The recipient of my orchids were very happy with them. Ordering was easy and an instant discount was available on the website. Delivery was delayed by one day but as far as I can see this was a UPS problem and not a Plants.com problem. They kept me informed about the delivery status. This is a good alternative to a florist order and less expensive. I would use this company again.

The Red Velvet Cake 61,99 Crazy price! Not worth it. It's a frozen cake imported from the USA. It looks pretty and fancy, but tastes bland. The frosting is something I also didn't care for and I'm normally a frosting eater. Don't be fooled just because it says American Cake... Since its NOT fresh and its factory made it tastes just like that unfortunately. Instead buy a fresh local bakery cake.

Moderate prices. Great customer service. A support team that actually helps you. Reliable, helpful and definitely a webhost that I refer to clients and friends.

Terrible customer support and service. I tried to make an online airline purchase and the system could not verify my ID via SMS. And unbelievably CapOne phone support couldn't do anything to help. One would think they could verify my ID so that I could use their credit card to make a purchase. Guess I will use my Amex card.

Fantastic service. I would highly recommend all of Viv's classes. She's fun, full of energy and dependable.

I bought 2 Christmas ornaments. Both came on time and in a nice box with the strings to hang them. One was made of ceramic and the other out of plastic. My only complaint would be how small the ceramic ornament turned out. Cute idea, but a bit pricey considering the material and quality.

You are making it hard to do business for your customers by having separate tracking systems and phone numbers for DHL Express and DHL. Your real person calling hours are not long enough. And your AI chat bot via online chat and Whatsapp is absolutely useless and adds to the frustrations of your customers seeking info about their packages.

Email confirmations are useless. I received 3 emails informing me that my package was delivered to a service point. Great! But which one, where? No address given. What use is that? Other than adding to the frustration to your customers.

If I have a choice, I WILL NOT use DHL/DHL Epxress for shipping or receiving packages.

If you make it hard for customers to use you, then you are going to continue to lose customers to your competitors that do make it easy.

Ref :Track #3635563455 DHL Express

the website is absolutely the most un-userfriendly.
We tried to use 2 different browsers to login to our account. The reCAPTCHA is terrible. After being forced to create a new account and use our phone we were finally able to login.

Next problem was again using our laptop to send a message to a seller. There is no send button after the terrible reCAPTCHA !!!!

I feel sorry for your sellers because they are losing many customers who can't login and who can't send messages. I hate to see how the purchase process is going to pan out.

VERY UNHAPPY . Etsy, please hire a tester to test your website for user friendliness and recode the site.

Nice cards, and easy to order. Plus, the price is decent especially when there is a promo code available

Ordered from them thinking they were a local Amsterdam Dutch clothing store. Nope, they are just a online store front for selling items direct from China. The item I ordered looked just like the ones sold via Wish.com. And instead of taking a few days to arrive it is took a few. They don't list a local address in NL, instead an address in London.

Terrible customer service on their bot chat, real chat and phone service. The bot had no answers. The real person chat support could not speak enough English to understand my question (phrased 3 different ways) to give a non-automated answer. I tried to call and waited 15+ mins on hold for a support person...Gave up!

DO NOT USE THEM FOR Web hosting or Domain registration.
Their customer service, hosting plans and overall ability to offer help are terrible. You will be offered and sold everything al-la-carte (you pay more) for less. You get sold options you don't need and then if you have a question you will not be able to get a straight answer. Very unhappy and this is why I never suggestion to my customers to use them. I have 2 that signed up with them long ago and continue to use them.

I have responded to your request for more info with my GD acct. The problems have been mostly with my client's GD acct's. for whom I have to liaison with thier GD support. This most recent fiasco with your support service was with a client GD acct. You may call or email me and I will be happy to give you more details of my experience and why I am unhappy with GoDaddy.

They are not a reliable pick up /delivery service.
They don't have enough staff to handle when couriers call in sick at the last moment. Although a 2 hr time window for pick up service is arranged they only pick up on-time 50% of the time. They do not update their ETA delivery/stats pages. I am left waiting for a person to pick up the goods and then have to explain to my customers why their delivery is going to be late. I have waited for over 3 weeks to get a refund on a pick up order that I had to cancel and deliver my self... because the courier could not pick it up nor could I be given a real ETA of when they could do so. I have used their pickup/delivery service for most of 2022 with a 50% success rate of them picking up in the window of time reserved.

On a positive note, I can always get them on the phone to speak to a customer service person.

Although, I didn't get a chance to try their products the customer service via email I had was fast, friendly, effective and good.

I had placed an order, but ended up canceling it after I found out that I would have to pay a high VAT import fee on the MSRP of the items, instead of the actual discounted amount. * Be advised if you are planning to rec your items internationally with country that has high VAT on goods imported.

I had a few times contact with their customer service. They explained when I first placed the order that the items were out of stock and that there would be a delay in shipment. With that said, the customer service person gave me an option to choose a FREE product of my choice. :-) I thought that was really nice.

The 2nd time I was in contact with them was when I requested to cancel the order and issue a refund. Within 10 mins, I had an answer and a refund back into my PayPal account.

Bought a black wooden bed frame. The wooden pieces were shipped quickly, but the quality is terrible. 2 pieces are sticky. The paint on the hard un-sanded edges are chipping. The black color is coming off on my hands as I touch each piece! Don't buy your bed frame or ANYTHING from them, goto IKEA or someplace else.

I chatted with customer service and the offered me a 30 euro partial refund. I took that since it would be an adventure to get all the small pieces back into the box and arrange return shipping. :-(

The problems are getting even worse! It was enough that the wood and its paint poor quality. But now there are 2 missing essential parts. I rec'd their partial refund from before and painted the parts. But NOW they can't send me missing parts or give a refund because they already issued a partial credit....well that was before I knew there was missing parts. OMG

Now I have to wait 3 days to hear from a manager.
It's now Monday, days later and no response from a manager. DO NOT BUY ANYTHING FROM THIS COMPANY.

Quick delivery. They rang the bell and left the pkg at the door.

It was fairly easy to create the photo albums and to save. During checkout I had a problem using my 2 Groupons to buy 2 of the same photo books created. First I tried to email the problem, but didn't get a timely response. Then I saw that there was online chat. During this time the agent was always friendly, helpful and most importantly my problem was resolved in just a few minutes. Thanks! I'm sure the photo books will turn out great.