Hello Jeroen,

Thank you for reaching out and sharing your feedback. We’re sorry to hear that you’ve experienced sticking issues with your frying pans and wok, and we understand how frustrating that can be.

HexClad cookware is designed to perform best when used with proper preheating and heat control. For optimal results, we recommend preheating the pan over medium heat, adding a small amount of oil or fat once the pan is hot, and then allowing the oil to heat before adding food. Avoid using high heat, as this can contribute to sticking and impact performance. It’s also helpful not to overcrowd the pan and to ensure the surface is properly cleaned between uses without abrasive materials.

For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.

Please reach out to us at https://hexclad.com/pages/contact
if you need any further help or assistance.

Kareen - HexClad Support